Connect to your Industry
As the UK’s largest professional services organisation, our comprehensive travel programme provides vital services and support. It empowers our colleagues to build, develop, and deliver solutions to clients globally, facilitating essential collaboration and engagement both within the UK and internationally.
This is an exciting period for our travel team, with significant advancements in technology and innovation. The UK & CH Travel Programme Manager will be instrumental in this evolving landscape. You will support the Travel Senior Manager and Head of Travel, focusing on day-to-day operations, effective issue management, and proactively addressing the needs of our key internal stakeholders.
Together with the team, your key focus will be on continually developing and delivering best in class travel service for our people in the UK and Switzerland member firms, with a passion and commitment to travel and sustainability.
In addition, you will play an important role in enabling cost-effectiveness, compliance with company policies, and a seamless travel experience for all employees. This role requires a pro-active thinker with strong operational expertise and a commitment to continuous improvement. Or; As a pro-active thinker eager to utilise strong operational expertise and foster continuous improvement, you will thrive in this role.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
- Manage the operational relationship between Travel Management Company (TMC) and strategic partners to ensure all required services are delivered in a timely, efficient manner.
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Support and where appropriate manage escalations both internally and with suppliers.
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Manage the day-to-day travel program operations & escalations
- Rail
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Air
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Hotels
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Ground Transportation
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Serviced Apartments
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Conduct regular reviews of OBT (Online Booking Tool) and Program Messenger to identify improvement opportunities designed to exceed customer expectation.
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Identify and suggest remedial action where SLA and KPIs are not met.
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Actively monitor CSAT and seek further feedback/assist customer with difficulties experienced. Regularly present key areas for development and improvement.
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Manage suitable comms when needed using the appropriate channel to update and advise key bookers and travellers regarding incidents, issues and service updates.
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Proactively and reactively engage with key users, review CSAT responses, update knowledge articles and develop ongoing two-way feedback mechanism.
- When required develop and deliver training webinars, drop-in sessions for new starters, occasional users and others.
- First level support for queries from stakeholders across the firm.
- Provide initial analysis and support preparing reports & updates on travel spend, compliance, vendor performance and employee satisfaction.
- Display strong communication and influencing skills
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Be a pro-active and problem-solving thinker with strong business acumen
Connect to your skills and professional experience
- Excellent planning and organisation skills and a strategic mind-set
- Strong interpersonal skills, be able to collaborate across teams and functions
- Demonstrate an interest in continuous improvement, must be able to identify problems and articulate solutions
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Strong operational and travel management experience, preferably in a corporate travel management role
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Working with the performance team, ensuring the output and key deliverables from the TMC are met. Strong focus on user experience and sustainability.
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Candidate must have experience of managing or supporting a corporate travel program
- Have a strong interest in travel and sustainability
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Ability to challenge processes and automate as required
- Have a good understanding of the different TMC operating models
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Candidate should know what a travel eco system is, automation, user experience is very important
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Ability to use SLAs, KPIs and reporting to enhance and continually improve the travel program and user experience
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Background
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Desirable that the candidate comes from a corporate background, however open to supplier or travel industry background as well.
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Central business services
We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
“The best part of my job at Deloitte is working in a forward-thinking team and working on high profile projects. I also feel like I’m constantly exposed to new ideas and skills, which is great for learning and professional development” - Ben, Enabling Functions
Our hybrid working policy
You’ll be based in one of our UK offices with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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