Technical Operations Manager
LoughTec —Omagh
- Leadership
21h
Continuous Improvement Design Engineer
Astec Industries Europe Limited —Omagh
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
3d
Commercial Support & Logistics Manager
Terex Corporation —Omagh
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Free parking
- Employee stock purchase plan
10d
Manufacturing Engineering Manager
Astec Industries Europe Limited —Omagh
- Full-time
- Management
- Engineering
- ERP systems
- Free parking
- Annual leave
Quick apply
Technical Training Specialist
Terex Corporation —Derry
- Full-time
- Computer literacy
- Driving
- Communication skills
- Employee stock purchase plan
6d
Senior Technical Support Engineer
Terex Corporation —Omagh
- Full-time
- Engineering
- Travel
- Mentoring
- Free parking
- Employee stock purchase plan
Technical Project Manager
MTM Engineering —Derry
- Full-time
- English
- Project management
- Electrical experience
Quick apply
Research Associate
Ulster University —Derry
- £33,020 - £36,654 a year
- Full-time
- In-person
Quick apply
3d
Production Supervisor
Vertiv —Derry
- Microsoft Excel
- Management
- Microsoft Office
- Gym membership
13d
Material Handler
Vertiv —Derry
- Microsoft Excel
- ERP systems
- Microsoft Office
- Gym membership
Engineering Manager, TCS & Prostack
Terex Corporation —Derry
- Full-time
- CAD
- Engineering
- Communication skills
- Employee stock purchase plan
7d
Cybersecurity Engineer
LoughTec —Omagh
- Monday to Friday
- Azure
- Computer Science
- Analysis skills
- Work from home
Handy Person
Hughes Group Ltd —Dungannon
- £29,000 - £36,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Plumbing
Quick apply
R&D Engineer
Keystone Group —Cookstown
- Full-time
- AutoCAD
Wind Turbine Technician (Vestas Platforms)
Galetech Group —Dungiven
- Full-time
- Maintenance
- Driving
- Travel
- Employee assistance programme
- Referral programme
Quick apply
Senior Manager - Software & Controls Engineering
Vertiv —Derry
- Computer Science
- DevOps
- Engineering
14d
Production Analyst
Vertiv —Derry
- Microsoft Excel
- Engineering
- ERP systems
- Gym membership
6d
Worldwide Service Engineer
Terex Corporation —Omagh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee stock purchase plan
BIM Information Management Lead
TES Group —Cookstown
- Full-time
- Engineering
- Life insurance
Quick apply
System Engineer
Vertiv —Derry
- Engineering
- Analysis skills
- Programmable logic controllers

I want to receive the latest job alerts for technical operations manager in omagh bt79

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Operations Manager

LoughTec -
Omagh

Apply Now

Job details

21 hours ago

Qualifications

Leadership

Full job description

Technical Operations Manager

Location: Omagh, Northern Ireland

The Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service Level Agreements (SLAs).

The role will lead a team of approximately 14 technical staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement.

Team Leadership & Management

Lead, manage, and develop a team of 14 technical staff across multiple disciplines
Conduct regular 1:1s, performance reviews, and coaching sessions
Manage resource allocation, scheduling, and workload balancing
Support recruitment, onboarding, and training of new staff
Foster a high-performance, customer-focused team culture
Build a culture of accountability, ownership, and continuous improvement.
Coach team members through performance challenges and development plans.
Hold difficult conversations when standards are not met.
Identify future technical leaders and support succession planning.
Drive alignment with LoughTec's values and behaviours.

Leadership Expectations

Lead by example.
Be visible, approachable, and supportive.
Challenge poor behaviours and low standards.
Communicate clearly and consistently.
Create an environment where people can do their best work.
Support organisational change and continuous improvement initiatives.

Service Desk Operations

Oversee daily service desk operations, ensuring efficient ticket handling
Manage ticket queues, prioritisation, and escalation processes
Ensure timely response and resolution of incidents and service requests
Act as an escalation point for complex or high-priority issues

SLA & KPI Management

Own and report on service desk performance against SLAs and KPIs
Monitor metrics such as:
First Response Time
Resolution Time (MTTR)
First Contact Resolution (FCR)
Ticket backlog
Customer Satisfaction (CSAT)
Produce regular performance reports for management and clients

Client & Stakeholder Management

Act as a key point of contact for service-related client issues and escalations
Participate in service review meetings with clients where required
Work closely with account management/sales teams to ensure client satisfaction
Manage and resolve service complaints in a professional manner

Process & Service Improvement

Implement and maintain ITIL-aligned processes (Incident, Request, Problem, Change)
Identify recurring issues and drive problem management initiatives
Improve service desk efficiency through automation, documentation, and knowledge sharing
Maintain and develop the internal knowledge base

Please apply via below APPLY NOW button

#ServiceDeskManager #ServiceDeliveryManager #ITManager

#Recruitment #JobHunt #JobOpening #Employment #Hiring #CV #Careers #Jobs #ITjobs #IT #ITcareer #JobSearch #Job #itsupport

Apply Now

Refine Your Search

technical operations manager jobs in omagh bt79