About Optionbox
Optionbox is a growing Managed Service Provider (MSP) based in Morley, Leeds. We look after IT, phones, internet, CCTV and security for businesses across West Yorkshire — and we're known for picking up the phone in under 8 seconds. We're looking for two motivated apprentices to join us and grow with the business.
The Role
As an IT Support Apprentice at Optionbox, you'll earn while you learn. You'll spend most of your time working alongside our experienced engineers, building real-world IT skills with genuine clients — not just classroom exercises. Alongside your day job, you'll work towards a nationally recognised Level 3 qualification in IT.
What You'll Be Doing
- Answering support calls and emails, logging tickets in our helpdesk system
- Helping diagnose and resolve IT problems for clients — everything from password resets tonetwork faults
- Accompanying engineers on client site visits to learn hands-on installation and troubleshooting
- Setting up new laptops, PCs, printers and user accounts for clients
- Supporting the team with Microsoft 365 queries — Teams, Outlook, SharePoint, OneDrive
- Learning how to use professional IT tools including remote monitoring and support platforms
- Keeping records and documentation up to date
- Helping clients feel confident and supported — customer service is just as important as technical skill
What We're Looking For
- A genuine enthusiasm for technology and problem-solving — you don't need to know everything, but you need to want to learn
- Good communication skills — you'll be talking to clients every day
- Organised and reliable — when a client has a problem, they're counting on us
- A positive, can-do attitude and willingness to take on new challenges
- GCSEs at grade 4/C or above in English and Maths (or equivalent)
- Full UK driving licence — or working towards one — is desirable (access to a vehicle helpful but not essential initially)
What We Offer
- A real job with real clients from day one — not just a college placement
- Salary starting at £15,000 (well above the legal apprenticeship minimum)
- Fully funded Level 3 ICT qualification — no cost to you
- Mentorship from experienced engineers who are invested in your development
- Genuine prospects: our aim is to offer a permanent role on successful completion
- Mileage reimbursement for client visits once you're attending solo
- A growing, friendly team where your contribution really matters
Pay: From £16,000.00 per year
Benefits:
- Free parking
- On-site parking
- Referral programme
Work Location: Hybrid remote in Leeds LS27 0HL
