PERMANENT: Full Time 37 hours per week – Monday to Friday
SALARY: GRADE F - £31,537 - £34,434 Per Annum
LOCATION: Tiverton
Looking for a role where you can make a genuine difference every day? If you are passionate about people, communities and creating positive neighbourhoods, this could be the perfect opportunity for you. We are looking for a proactive and customer-focused Neighbourhood Officer to join our Estates Team, working across Mid Devon and based at our Head Office in Tiverton.
What we offer
- Competitive salary
- Generous pension scheme
- Generous annual leave allowance
- Discounted leisure memberships
- Cycle to work scheme
- DBS check provided
- Employee Assistance Programme
- Excellent training and development opportunities, including nationally recognised qualifications
- Hybrid working, with flexibility across the week
- Flexible working options
- Free on-site parking
What you’ll be doing
- Deliver excellent customer service and help achieve high levels of tenant satisfaction
- Build strong, positive relationships with tenants, including meeting them in their homes
- Manage neighbourhood matters across your patch in line with policies and procedures
- Work with tenants and residents to resolve issues and support safe, well-maintained communities
- Lead on anti-social behaviour cases, including investigation, evidence gathering and court attendance where required
- Work in partnership with external agencies to help tenants sustain their tenancies
- Manage tenancy fraud issues
- Support health and safety across our estates
- Respond to enquiries relating to boundaries, rights of way and communal open spaces
About you
- An excellent communicator with strong people skills and a genuine passion for making a difference
- A confident problem-solver with strong mediation skills
- Well organised and able to manage your own workload effectively
- Experienced in housing management or a customer-focused service environment
- Knowledgeable about landlord and tenant obligations
- Customer-focused, adaptable and positive in your approach
Resilient, calm under pressure and able to thrive in a fast-paced environment
To find out more about this role please contact Tina Lowe, Tenancy Manager, on 01884 255255
For full details please read the Job Description and Person Specification Neighbourhood Officer - Estates
The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.
A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.
Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.
Please download and complete our Job Application Form and send to [email protected]. Alternatively, print and send by post to:
People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP
Please remember to quote the following post and vacancy numbers:
CLOSING DATE:
30 June 2026 at 5:00pm
INTERVIEW DATE:
07 July 2026
MDDC reserves the right to close this vacancy early. We therefore encourage early applications.
We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We're committed to Equality of Opportunity and welcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.
Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.
