Job Introduction
As a Neighbourhood Manager at A2Dominion, no two days are the same. You'll be out in the community, building relationships with residents, carrying out estate inspections and taking ownership of a varied neighbourhood portfolio. From supporting vulnerable residents and resolving anti-social behaviour to working with contractors and partner agencies. You'll play a key role in creating safe, well-managed communities where people can thrive.
This is a varied and rewarding mobile role covering communities across Berkshire, Swindon and Oxfordshire. You'll spend much of your time out in our neighbourhoods, balancing customer service with problem-solving while working independently and collaborating with colleagues across the business. You'll need to be confident making decisions, managing complex situations and communicating with a wide range of people, always keeping our customers at the heart of what you do.
If you enjoy working in a fast-paced environment, building positive relationships and making a genuine difference in local communities, we'd love to hear from you.
A Standard DBS check is required for this role. A full UK driving licence and access to your own vehicle are essential.
More About You
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Experience in a customer-facing role within housing, community services, local authority, social care or another case management environment
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Experience supporting vulnerable customers or managing complex cases
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Good understanding of safeguarding and confidence recognising and escalating concerns appropriately
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Ability to work independently, prioritise a varied workload and make sound decisions
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Resilient, with the confidence to handle challenging situations and difficult conversations professionally
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Strong communication and relationship-building skills
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Comfortable carrying out estate inspections and meeting residents face to face
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Good IT skills and confidence using new systems, with experience of CRM or case management systems being advantageous
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Highly organised with excellent attention to detail and accurate record keeping
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GCSEs (or equivalent) in Maths and English (Grades A*–C)
Desirable
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Knowledge of tenancy law, anti-social behaviour processes or building safety
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Relevant training or qualifications in safeguarding, ASB, mediation or health and safety
Please refer to the attached Role Profile for full responsibilities and deliverables.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
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25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
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Up to 8% contributory pension
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Flexible working
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All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team at [email protected]
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs.
