Job description
The Ainsworth Collection is looking for 1 x part time Guest Relations Assistant to join our reservations team.
Located in our office overlooking Padstow Harbour, our guest relations team is the beating heart of our business, every guest’s, experience begins here.
We are seeking a flexible and strong customer focused, organised individual with an excellent telephone manner and a background in customer service. A working knowledge of computer skills including Word, Excel and Outlook are desirable but ongoing training and support will be given. The position would require flexibility to work any day of the week, including weekends and bank holidays. The minimum is 3 days per week with possibility of a holiday cover.
Responsibilities to include:
· Taking customer bookings for our restaurants and bedrooms and managing our online bookings.
· Answering customer and supplier queries via telephone and email.
· Taking payments for our vouchers and stays.
· Keeping accurate notes on customer bookings including special occasions, dietary requirements etc. Building a database that in turn gives our customers the very best experience possible.
· To ensure the right information is passed on to the relevant managers and team regarding every reservation.
· Understanding company policies and booking procedures so you can relay correct information to our customers.
· Assisting restaurant managers with printing of menus, lunch and dinner reservations.
· Working with hospitality programs ResDiary , Rez Control and Gifted.
Our people
Our ethos is to create a vibrant, memorable experience across The Ainsworth Collection. (Paul Ainsworth at No6, Ci Ci's Bar, Caffe Rojano, Padstow Townhouse, The Mariners and St Enodoc by Paul Ainsworth due to open from July 2026.) Our team have a passion for good food and delivering great service. A friendly smile and bubbly personality are the reason our guests return and continue to make happy memories with us, the journey starts when they pick up the phone and talk to our Guest Relations team.
If you have a passion for customer service and are willing to learn, we can show you the rest. We know that variety, friendship, and being able to raise to the challenge make our roles interesting and we are proud to offer individual, bespoke career progression throughout our family.
Our Rewards
Here at The Ainsworth Collection, we are dedicated to making your working environment an exciting and inspiring place to be. As part of the family, we love nothing more than rewarding our team for all their hard work, and as part of our team you can expect.
· Competitive salary
· Excellent share of tips
· Enrolment in Hospitality Action Employee Assist program, offering support and advice for a range of topics 24/7
· 25% discount within our family group.
· Paid holiday equivalent to 28 days per year (based on 5 day working week)
· Flexible working patterns, promoting a healthy work/life balance.
If this sounds like something for you, we would love to meet you. Please apply with a copy of your cv and a covering letter, we can’t wait to hear from you.
Job Type: Full-time
Pay: From £13.00 per hour
Work Location: In person
