Job Summary
The Patient Services Apprentice – Telephonist will support the Patient Services Team in delivering a professional, efficient and high-quality telephone and administrative service to patients and staff at Mayfield Medical Centre.
The post holder will undertake a Business Administration Level 3 Apprenticeship alongside their day-to-day duties and will receive training, supervision and support to develop the knowledge, skills and behaviours required for the role.
This apprenticeship role will be based primarily within the telephony team, focusing on patient communication, call handling, administration, digital systems and supporting the smooth day-to-day operation of the practice.
Responsibilities
The following are the core responsibilities of the Patient Services Apprentice.
Full training and support will be provided. There may, on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
· To undertake the duties outlined in your daily work plan to the required standards and expected competencies.
· To manage an administration workload generated from internal and external sources
· To liaise with secondary care and external agencies to ensure correspondence is dealt with efficiently
· To input data and read-code relevant information from incoming telephone calls or as instructed by a healthcare professional.
· Manage the relevant email account responding in an efficient and professional manner
· Become confident in the use of all software packages linked with EMIS to support the day to day functioning to support our patients.
· Take responsibility for all duties when working on the reception desk.
· Support in the administration of registration links
· Answer incoming phone calls, responding to the needs of the caller efficiently and professionally
· Support Line Manager with general tasks as requested
· Complete opening and closing procedures in accordance with the duty rota
· Maintain a clean, tidy, effective working area at all times
Support administrative staff, providing cover during staff absences as and when requested
· Undertake all mandatory training and induction programmes
· Attend a formal appraisal with their Line Manager at least every 12 months. Objectives will be set, and progress reviewed on a regular basis so that new objectives can be agreed.
Apprenticeship Responsibilities'
In addition to workplace duties, the apprentice will:
· Complete all coursework and assignments required for the Business Administration Level 3 Apprenticeship
· Develop knowledge, skills and behaviours in line with the apprenticeship standard
· Maintain professional standards of conduct, confidentiality and attendance
· Work towards achieving apprenticeship milestones and successful completion of End Point Assessment (EPA)
· Apply learning from the apprenticeship programme within the workplace
Skills
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS user skills
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
This role offers valuable experience in healthcare administration within a supportive environment. The successful applicant will gain practical skills that are highly transferable across various administrative roles in the health sector.
Pay: From £15,392.00 per year
Application question(s):
- Do you have any Receptionist experience?
Education:
- GCSE or equivalent (preferred)
Work Location: In person
