Managed services optimisation consultant Work, Jobs in Parbold, Lan (with Salaries)

Managed Services - Optimisation Consultant
HSO Group B.V. —Sale
- Azure
- English
- Project management
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HSO Group B.V. —Manchester
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- Communication skills
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Managed Services - Optimisation Consultant
HSO Group B.V. —Sale
The Optimisation Consultant (internal Bnext position 4.4 Senior Consultant, or 4.5 Consultant) is a role within the HSO managed services industry focused…
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Managed Services - Optimisation Consultant

HSO Group B.V.
Sale

Quick apply

Job details

Qualifications

Sourcing
Azure
Procurement
Microsoft SQL Server
SSRS
English
Project management
Continuous improvement
Communication skills

Full job description

Managed Service Optimisation Consultant: Manufacturing and Warehousing

About HSO:

HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security.

For over 21 years, we have been a proud member of Microsoft's Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions.

At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders.

HSO's Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best.

About Managed Services:

HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms.

Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive.

At HSO, you'll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business.

Purpose of the Role:

The Optimisation Consultant (internal Bnext position 4.4 Senior Consultant, or 4.5 Consultant) is a role within the HSO managed services industry focused customer team whose role is to deliver application consultancy, implementation services, presales, training and support to customers and colleagues, prospective customers and operational processes as required.

As part of the customer team, you will deliver small projects and optimisations to existing customers, ensure all changes are delivered to high standards allowing our customer to achieve value from the changes and our support teams to seamlessly take them into service. Due to the nature of the job, you will be required to have broad knowledge of D365 modules including finance, trade and logistics, stock, warehousing, procurement and sourcing etc. An understanding of the wider Microsoft stack including Azure functionality, Data pipelines and integrations is also desirable.

Key Responsibilities:

Optimisation Delivery:

Liaise with clients to analyse business processes, clarify customer requirements and determine the scope of required solution.

Business Process design/mapping and documentation

Leading implementation streams through to delivery and initial post Go-Live support

Lead customer focused streamed solution playback sessions and perform fit gap analysis

Develop design specifications

Lead internal solutions design and process mapping workshops

Deliver and implement Dynamics D365FO and AX

Deliver high quality business and software application services to clients

The creation of high quality and sustainable client solutions

Deliver all consultancy according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan

Meet customer expectations of business knowledge, skills and behaviour

Identify business/project risk and mitigate or communicate as necessary

Communicate progress updates to relevant parties both formally and informally

Achieve above-minimum levels of chargeable utilisation and charge-out rates

Participate in pre-sales activities as requested

Ensure customers always receive high quality optimisation services

Participate in daily and weekly Customer Team standups to maintain operational alignment

Reporting & Service Improvement:

Support customer team in gathering insights on optimisations to present at customer service reviews

Support customer team in collecting and data to identify opportunities to improve customer environments and applications

Support customer team with recommend service adjustments or enhancements based on engagements with customers

Compliance & Internal Governance:

Ensure timely completion of internal processes in accordance with the Management Authorisation Rules, policies and Company Handbook

Work in alignment with HSO's Quality System and governance requirements

Experience & Skills:

Experience in multiple hands-on software implementations with Dynamics 365 F&O in a Consulting role within a functional role or relevant experience working within a specific industry – Manufacturing and/or Warehousing

Expertise in providing consultancy over multiple modules in an D365FO / AX environment

Excellent presentation, demonstration and training skills

Good written and verbal communication skills, in English

Experience with Dynamics D365FO / AX in a Consulting or End User role

Adept at Business Requirement Analysis

Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade

Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible

Willingness to travel to support customers' requirements on site, if required

Desirable Skills:

Support Desk Experience

Conversant with Power Platform Suite – BI/Apps

Technical knowledge including SQL Server, Performance investigation, SSRS reports, Cloud/Azure technology

Industry knowledge

Pre-sales experience

Project Management experience

Business process mapping, modelling and documentation knowledge

At least one implementation with documentation in the role of Senior Consultant

Worked in a solution delivery capacity in the past

Willing to expand and train in other areas to cover demand as required.

Personal Qualities:

Excellent Communication and Customer Interaction Skills

Ability to work under pressure and meet time limits

Self-motivated individual

Must have a logical mind set and the ability to trouble shoot complex issues

Ability to Manage Customer Expectations

Must have a logical mind set and the ability to trouble shoot complex issue

Team player willing to be part of a team as well as help teams grow and foster

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