Support engineer Work, Jobs in Penicuik, Mln (with Salaries)

Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Test Engineer
MacTaggart Scott —Loanhead
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Junior Quality Assurance Engineers
Scottish Courts and Tribunals Service —Edinburgh
- From £31,236 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
8d
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Work from home
Quick apply
Signal Processing / Algorithm Engineer
Coda Octopus Products Ltd —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Analysis skills
- C++
- Maths
- Free parking
- Flexitime
Quick apply
Data Engineer
Diligenta —Edinburgh
- £38,520 - £48,150 a year
- Full-time
- Azure
- SQL
- Analysis skills
- Employee assistance programme
Quick apply
9d
Build Assurance Engineer
GoFibre —Musselburgh
- From £40,000 a year
- Employee discount
Quick apply
7d
Data Engineer
Dayshape —Edinburgh
- £38,000 - £48,500 a year
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Employee assistance programme
Quick apply
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
Systems Engineer
University of Edinburgh —Edinburgh
- Full-time
- Hybrid work
- University
- Linux
- School
- Annual leave
- Employee discount
8d
Domestic Gas Engineer
KnightBain Estate Agents —Edinburgh
- £38,000 - £40,000 a year
- Full-time
Quick apply
2d
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Microsoft Office
- Java
7d
Assistant Chief Engineer
The Balmoral —Edinburgh
- £51,000 a year
- Computer literacy
- Maintenance
- Hotel
- Employee assistance programme
- Employee discount
Systems Engineer
MacTaggart Scott —Loanhead
- Full-time
- Military
- Engineering
- Microsoft Office
- Free parking
- Annual leave
Quick apply
ADMS Engineers / Principal Engineers / Senior Control Systems Engineers
Onyx Services —Edinburgh
- £75,000 - £110,000 a year
- Full-time
- Hybrid work
- Programmable logic controllers
- Project management
- Bachelor's degree
Quick apply
Fibre Field Engineer
BUUK Infrastructure —Edinburgh
- Weekend availability
- Hybrid work
Field Service Engineer II (LSG) Scotland
Thermo Fisher Scientific —Edinburgh
- Full-time
- Schematics
- Customer service
- English
Project Support Engineer (Edinburgh)
CAF Rail UK —Edinburgh
- Engineering
- Annual leave
8d
Junior Software Engineer
PODFather —Edinburgh
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- SQL
- JavaScript
- Software development
- Free parking
- Employee assistance programme
1d

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Support Engineer

Covetrus -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

PMP
Customer service
CCNA
Technical support
SQL
AWS
Analysis skills
IT support
Computer networking
Application support
Communication skills

Full job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Do you enjoy solving technical challenges and helping customers succeed?

Are you passionate about learning new technologies and delivering exceptional customer experiences?

We are looking for a motivated Support Engineer to join our Technology Solutions Technical Support team in Edinburgh.

In this role, you will provide technical support for veterinary Practice Management Systems.

You will play a key role in diagnosing and resolving technical issues for customers while building strong expertise across applications, databases, hardware, and networking environments.

Working closely with internal teams and customers, you will ensure timely and accurate resolutions while helping improve our products and services.

This role is primarily based in our Edinburgh office with a flexible hybrid working model.

More about the role

Provide customer support for our practice management systems and associated infrastructure via live chat, inbound and outbound customer calls and email whilst logging full case details in our CRM.
Identify and resolve customer complaints in a timely manner, escalating appropriately if assistance is required.
Identify recurring technical issues and ensure they are resolved correctly to reduce future repeat incidents.
Diagnose and resolve issues relating to applications, hardware, and networking environments.
To create and/or refer to appropriate KB articles when resolving cases. Meet individual and team-based objectives.
Ensure incidents are resolved in line with internal Service Level Agreements (SLAs).
Follow established Incident Management and Change Management processes.
Participate in the out of hours support rota to meet business needs. Flexibility to meet shift requirements from 8am to 5:30pm.

Technical Expertise

Develop strong technical knowledge across Practice Management Systems, cloud platforms, client hardware, networking environments, SQL databases, and integrations. Build subject matter expertise in supported systems and technologies

Collaboration

Work closely with Technical Leads, Support Team Leads, Product teams, and Developers. Provide technical feedback and insights from customer issues to improve products. Support customer education and best-practice guidance.

Continuous Learning

Proactively learn new software features and technologies Participate in internal training and knowledge sharing Contribute to the improvement of documentation and support processes

About you

Previous experience in Technical Support or IT Support role OR HNC, HND, Degree or CompTIA, CCNA, AWS or PMP in a Technology-related field.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to take ownership of issues and drive them to resolution.
Strong attention to detail and documentation skills.
Ability to work both independently and collaboratively within a team.

Desirable

Experience supporting business applications or practice management systems
Basic knowledge of SQL databases
Familiarity with Windows operating environments
Understanding of networking fundamentals
Experience supporting cloud-hosted software platforms

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Apply Now

Refine Your Search

support engineer jobs in penicuik, mln

Support Engineer

Deskside Support Engineer (Edinburgh)

Test Engineer

Junior Quality Assurance Engineers

IT Support Engineer

Signal Processing / Algorithm Engineer

Data Engineer

Build Assurance Engineer

Data Engineer

IT Support Specialist

Systems Engineer

Domestic Gas Engineer

Technical Support Engineer

Assistant Chief Engineer

Systems Engineer

ADMS Engineers / Principal Engineers / Senior Control Systems Engineers

Fibre Field Engineer

Field Service Engineer II (LSG) Scotland

Project Support Engineer (Edinburgh)

Junior Software Engineer

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