customer service advisor 20 hours Work, Jobs in perth, pkn (with Salaries)

Customer Service Advisor - 20 Hours
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- Part-time
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Customer Service Advisor - 20 Hours
Bestway Group —Perth
Working on both inbound and outgoing calls, you'll be finding solutions for our customers and helping them receive the best deals possible.
Quick apply
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Customer Service Advisor - 20 Hours

Bestway Group -
Perth

Quick apply

Job details

Part-time

Qualifications

Customer service

Full job description

We're looking for an adaptable and confident Customer Service Advisor to advise and support our customers. Working on both inbound and outgoing calls, you'll be finding solutions for our customers and helping them receive the best deals possible. You'll also provide support for other internal teams, ensuring a consistent and effective service at all times.

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.

Responsibilities:

Making outgoing calls from an assigned call board along with taking inbound calls
Upselling products to Customers
Outbound calls to let customers know about promotions
Inputting emailed orders from customers and contract Groups for the whole of the UK
Learning monthly and weekly promotions and informing our customers and helping them receive the best deals possible
Effectively and promptly dealing with customer issues or complaints whilst adhering to operational processes
Communicating with other depots throughout the UK to ensure customers are receiving the best care possible
Working alongside the Territory Sales Managers assigned to each Depot
Placing Uplift lines in the system for customer returns

The Ideal Candidate:

Confident in communicating both verbally and in written format
Great listening skills
Empathy to go the extra mile for customers on each and every call
Previous TeleSales/Customer Service experience is beneficial, but not essential
Excellent problem-solving abilities
Adaptable and resilient
Ability to stay calm under pressure

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.

If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.

Quick apply

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