Overview
In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
To support our continued expansion plans, we are currently recruiting for a Assistant Manager to join our hardworking, dedicated team in this busy centre.
- Are you a Technician looking to expand your responsibilities and move into a management role?
- Do you have a passion for customer relations and enjoy dealing with changing priorities and varied workstreams?
If so, this could be the role for you...
About this role
As an Assistant Manager, you will work alongside the Centre Manager who will train you in all aspects of how to manage the operation in all areas including people, service operations, car count, profit, sales and administrative duties.
This is a hands-on role; our Assistant Managers also spend time in the service bays with the team, assisting when necessary to ensure a seamless and timely operation is maintained.
You should be qualified to a minimum of Level 2 in light vehicle maintenance, able to carry out minor fast fit repairs or servicing as and when required, according to the demands of the business operation. The ideal candidate will:
- Be proactive with a positive attitude and a desire to deliver great customer service
- Be sales driven, aiming to meet and exceed financial targets set for the centre
- Look to assist the team in continuing to build a strong reputation for our brand within the local area
Benefits:
- Company pension with 5% contribution from the company
- Cycle to work scheme
- Employee discount plus free MOT and service annually
- Free on site parking
- Life insurance at three times your salary
- Long service and birthday gifts
- Uniform
- Referral programme
- Rotas negotiable
Supplemental pay:
- Bonus scheme paid monthly
- Performance bonus
- Quarterly bonus
Testimonials from our current employees:
Coventry
Working for In n Out Autocentres is such a pleasure. The staff are all amazing from colleagues I work with to help from other branches and head office. From the day I started I felt welcomed and was made to feel like I was a member of the big In n Out Family and the training was impeccable nothing was cut short . Not only are they my work colleagues they are also my friends. Everyday brings me joy and I really enjoy coming to work daily.
Lincoln
After being in and out of the motor trade since I was 15, I never had the chance to settle. At In N Out, from the very first day I joined, things moved in the right direction with a great understanding of what is to be required from me and what the ethos of the business is.
Since starting as a tech/ workshop controller, I have been able to fast track my career ten fold and it's only because of the opportunities given from the team at In N Out!
The working environment is amazing, the jobs that come in are different every day and that keeps the excitement alive!
Being a technician, is more then just spinning filters, it's about putting your own touch on each vehicle that comes into the workshop whilst also still achieving the highest standard that we all set ourselves but what the customer deserves as well!
I believe that In N Out is the best place to do that and I look forward for what is still yet to come!
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
- Driving the quality and consistency of customer service
- Ensuring transaction and customer satisfaction targets are achieved
- Efficiently managing any customer complaints
- Effectively managing the team and resources to build a strong reputation for our brand within the local area
- Managing all stock and ordering requirements
- Being involved with the development of the Centre, including PR and marketing to raise business profile
Qualifications
- Level 2 in light vehicle maintenance
- Full Drivers Licence
- This position is suitable for motivated individuals with a hands-on approach who are committed to maintaining high standards within a busy environment. The successful candidate will be instrumental in ensuring the centre operates seamlessly while fostering a safe and productive workplace.
Pay: Up to £35,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Store discount
Work Location: In person
