Senior reporting Work, Jobs in Peterborough, Cam (with Salaries)

Head of Customer Account
Trade Mastermind Limited —Peterborough
- £75,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Free parking
Quick apply
3d
Systems Analyst
Sharp UK —Peterborough
- Full-time
- Hybrid work
- Azure
- Customer service
- Scripting
- Free parking
- Gym membership
Quick apply
3d
Head of Quality - Complex Specialist Learning Disabilities Division
Glenholme Healthcare Ltd —Peterborough
- £65,000 - £85,000 a year
- Weekend availability
- Hybrid work
- Travel
- Leadership
- Paid training
- Annual leave
Quick apply
Reporting & Analytics Lead
Anglian Water Services Ltd —Huntingdon
- From £61,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
5d
HR Advisor - Health and Social Care
Glenholme Healthcare Ltd —Peterborough
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Quick apply
4d
Credit Risk Manager
Fleet Assist —Huntingdon
- £40,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Maths
- Free parking
- Health & wellbeing programme
Quick apply
13d
Hubspot CRM Manager
Trade Mastermind Limited —Peterborough
- £50,000 a year
- Full-time
- Sales
- In-person
- Free parking
- Employee discount
Quick apply
2d
Finance Professional
Cabel UK Ltd —Oakham
- Up to £50,000 a year
- Full-time
- Microsoft Excel
- In-person
- Leadership
- Profit sharing
Quick apply
Senior Commercial Manager
Howden Group Holdings —Peterborough
- Full-time
- Hybrid work
- Analysis skills
- Negotiation
Registered Manager
Mears Group —Chesterton
- Up to £45,000 a year
- Leadership
- Employee discount
- Life insurance
10d
Transport Performance & Optimisation Manager
Deanta UK Ltd —Ely
- £60,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Travel
- Computer networking
- Free parking
- Annual leave
Quick apply
3d
HR Business Partner
Guttridge —Spalding
- Human resources
Sales Development Manager
Trade Mastermind Limited —Peterborough
- £40,000 - £100,000 a year
- Full-time
- Sales
- Customer service
- Driving
Quick apply
3d
Senior Growth Marketing Manager
Trade Mastermind Limited —Peterborough
- £50,000 a year
- Full-time
- Salesforce
- Communication skills
- Marketing
- Free parking
- Employee discount
Quick apply
2d
Business Development Manager
Trade Mastermind Limited —Peterborough
- £40,000 - £100,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
1h
Site Manager
MWHTreatment —Peterborough
Client Accounts Assistant
Savills —Peterborough
- Rotating shift
- Annual leave
3d
Network Engineer
IT Naturally —Peterborough
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- AWS
- Computer networking
- Communication skills
- Free parking
- Employee discount
Quick apply
AI Governance Manager
Compare the Market —Peterborough
- Master's degree
- AI
Quick apply
Performance & Reporting Manager
Mace —Peterborough
- Full-time
- Hybrid work
- PMP

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Head of Customer Account

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£75,000 a year
3 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Management
Supervising experience
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Job Description:

Head of Customer Accounts

Company: Trade Mastermind
Location: Orton Southgate, Peterborough
Job Type: Full-time | Permanent
Work Location: In Person

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average of 370–400% growth.

We are proud to have opened our 20,000 sq. ft. Trade Mastermind University Headquarters, the world’s first dedicated university for trades. The state-of-the-art facility includes a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

We specialise in helping tradespeople become successful business owners through structured training programmes, mastermind groups, academies and business retreats.

If you are looking for a company where you can grow, thrive and make a real impact, Trade Mastermind offers an exciting and supportive environment.

Relight your passion for wanting to get up every day and make a difference.

Join a team that is shaping the future of the trade and construction industry.

Why Join Trade Mastermind?

Collaborative and supportive team culture
Strong opportunities for career growth
Forward-thinking and innovative company
Ongoing training and development
Competitive benefits package
Commitment to diversity and inclusion
Modern working environment
Meaningful and impactful work

The Role – Head of Customer Accounts

Reporting to: Chief Executive Officer (CEO)

The Head of Customer Accounts is responsible for overseeing and enhancing the entire customer journey, from onboarding through to retention and account growth.

This senior leadership role focuses on customer satisfaction, account performance, and long-term client relationships. The successful candidate will lead the customer account management and support teams while ensuring a seamless and high-quality experience for all clients.

Key Responsibilities Customer Journey Management

Oversee the full customer lifecycle from onboarding through to ongoing support
Ensure a seamless and high-quality customer experience
Identify opportunities to improve customer touchpoints and engagement
Monitor customer interactions and satisfaction levels

Customer Account Management

Lead the management of all customer accounts
Ensure key clients receive proactive and personalised service
Act as the escalation point for complex customer issues
Resolve customer concerns quickly and professionally

Retention and Growth

Develop and implement customer retention strategies
Identify opportunities for account growth and expansion
Analyse customer data to identify trends and potential churn risks
Support upselling and cross-selling opportunities

Team Leadership

Lead and manage the customer account management team
Set clear goals and performance targets
Conduct regular performance reviews and coaching sessions
Improve service delivery and team performance

Cross-Department Collaboration

Work closely with Sales, Marketing and Product teams
Ensure the customer experience is consistent across departments
Collaborate with Finance and Legal teams to ensure compliance and accurate billing

KPIs and Reporting

Define and track customer performance metrics
Monitor retention, satisfaction and account growth
Provide regular reports to senior leadership
Identify operational improvements

Continuous Improvement

Implement best practices in customer account management
Improve customer engagement and service processes
Stay up to date with industry trends and innovations

Requirements

Minimum 5 years experience in Customer Account Management or Operations leadership
Minimum 5 years management experience
Minimum 3 years supervisory experience
Strong leadership and team management skills
Excellent problem-solving abilities
Data-driven decision making skills
Strong organisational and communication skills
Experience managing customer accounts and retention strategies
Ability to lead and motivate teams

Benefits

Competitive salary £75,000 + commission structure
Company pension
Sponsored training and development
Modern office environment
Company equipment provided
Free on-site parking
Health and wellbeing programme
Company events

Apply Now

If you are an experienced leader with a passion for customer excellence and account management, we would love to hear from you.

Apply today and become part of Trade Mastermind’s mission to transform the trade industry.

Pay: £75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior reporting jobs in peterborough, cam

Head of Customer Account

Systems Analyst

Head of Quality - Complex Specialist Learning Disabilities Division

Reporting & Analytics Lead

HR Advisor - Health and Social Care

Credit Risk Manager

Hubspot CRM Manager

Finance Professional

Senior Commercial Manager

Registered Manager

Transport Performance & Optimisation Manager

HR Business Partner

Sales Development Manager

Senior Growth Marketing Manager

Business Development Manager

Site Manager

Client Accounts Assistant

Network Engineer

AI Governance Manager

Performance & Reporting Manager

I want to receive the latest job alerts for senior reporting in peterborough, cam

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