Job Title: Customer Maintenance Coordinator
Company: Maintenance 24-7 Limited, part of Twenty47 Group
Location: Peterborough
Job Type: Full-time, Permanent
Hours: Monday to Friday, 8:00am to 5:00pm or 8:30am to 5:30pm
Salary: Competitive, depending on experience
Customer Maintenance Coordinator
Maintenance 24-7 Limited, part of Twenty47 Group, is looking for a professional, organised, and responsive Customer Maintenance Coordinator to join our team in Peterborough.
This is a great opportunity for someone who thrives in a fast-paced environment and enjoys being at the centre of operations, keeping jobs moving, clients informed, and engineers supported. We are looking for someone who is calm under pressure, quick to respond, and confident communicating with a wide range of people in a clear and professional way.
You may already have experience in a maintenance helpdesk, customer service, scheduling, or commercial property maintenance role, and be looking for your next step within a supportive and growing business.
About the Role
As a Customer Maintenance Coordinator, you will play a key role in the day-to-day coordination of reactive and planned maintenance works for our commercial clients. You will be responsible for logging jobs, scheduling engineers and subcontractors, preparing quotations, tracking progress, and keeping customers updated throughout the process.
This role suits someone who is highly organised, articulate, and able to react quickly to changing priorities while maintaining a high level of service.
Key Responsibilities
- Coordinate reactive and planned maintenance works for commercial properties
- Schedule engineers and subcontractors efficiently and effectively
- Act as a main point of contact for clients, providing clear and timely updates
- Prepare and issue quotations and estimates for maintenance works
- Log job details accurately and keep internal systems updated
- Monitor job progress and follow up to ensure works are completed on time
- Support the helpdesk and wider maintenance team with administration
- Help maintain high service levels and strong client communication
- Take part in an out-of-hours on-call rota when required
What We’re Looking For
- Previous experience in a maintenance coordination, helpdesk, scheduling, or customer service role
- Excellent communication skills, with a professional and articulate manner
- Strong organisational skills and attention to detail
- A reactive, solution-focused approach to work
- Ability to manage multiple tasks in a busy environment
- Good understanding of commercial property maintenance and/or small works
- Experience preparing quotations or estimates would be beneficial
- Good IT skills, including Microsoft Office and job management systems
- A reliable, positive, and team-focused attitude
What We Offer
- Competitive salary, depending on experience
- 20 days annual leave plus bank holidays
- Annual leave entitlement increases with length of service
- Company pension scheme
- Monday to Friday working hours
- Ongoing training and development opportunities
- Opportunity to join a growing business where your contribution is valued
Why Join Us?
At Maintenance 24-7, part of Twenty47 Group, we pride ourselves on delivering a dependable, professional service to our clients. We know that strong coordination and great communication are at the heart of successful maintenance delivery, and this role is an important part of that.
If you are organised, responsive, and enjoy working in a role where no two days are the same, we would love to hear from you.
Job Type: Full-time
Pay: £27,000.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Work Location: In person
