Flexible Support Options provides high quality, person centred care, support and enablement for people with disabilities and support needs. We support people in various settings including outreach, Residential and ISL services.
All of our services offer care and support for people various needs, including but not exclusive to: learning disabilities, ASD, mental health and challenging behavioural needs. Some of the individuals we support require physical intervention and safe holds.
Our objective is to enable people to become more independent, fully integrate in the community, participate meaningful activities and lead full and happy lives.
To be responsible for one or more specialised ISL services supporting adults with learning disabilities, mental health conditions, Autism, EUPD, PICA, ADHD, forensic needs, including behaviours of concern, as well as other complex needs.
Reporting to: Operations Manager
Responsibilities & duties
•Manage and oversee the day-to-day running of individual ISL specialist services, focusing on quality and best outcomes.
- To lead and coach the Team Leader(s) in line with performance and development processes to achieve FSO’s key objectives.
- To take the lead in formal investigations, ensuring this is in line with the Disciplinary Policy.
- Promote a culture of continuous improvement in services, utilising the reporting, feedback, and reviews to drive service excellence
- Take part in the out-of-hours emergency on-call rota.
- Be prepared to act as emergency cover in services, when necessary.
- Ensure that all documentation is completed to a professional standard, and implemented in a personalised way that includes the person being supported.
- Understand and implement the organisation’s policies and procedures, and ensure that they are disseminated to all staff for whom you have responsibility. This includes new policies and updates that are issued by the senior leadership team from time to time.
- Take the lead in organising rotas and ensure that contracted hours are delivered for each service.
- Keep accurate records of staff hours, holidays, sickness and absence, etc, and provide accurate information for payroll each month.
- Proactively manage staff attendance, following FSO’s attendance management procedures.
- Take steps to ensure that services are fully recruited and have sufficient resources.
- Report and record all safeguarding and other concerns in a timely and appropriate manner, taking all necessary actions to keep the vulnerable people we support safe.
- Provide regular supervision, appraisal, coaching, and mentoring to your team as well as managing their performance and development needs. Support them during difficult times and ensure they have opportunities for debrief and reflection following any incidents.
- Ensure that your teams are fully trained in all mandatory disciplines, and that additional training needs are identified and training provision is promptly sourced.
- Hold regular, recorded team meetings with all of your teams.
- Seek and act upon feedback from the people you support, their families, and other people who are important in their lives.
- Fully implement the organisation’s quality assurance systems, ensuring we are fully compliant with CQC and Local Authority requirements.
- Take ownership of the Continuous Improvement Plans for your area of responsibility, working to the stated deadlines.
- Work positively with all partners to deliver the best quality service to the people we support.
- Use current best practice in Positive Behavioural Support to improve quality of life.
- Lead by example, ensuring that you are visible to the staff and people we support and have a presence at head office as required.
- Encourage positive risk-taking and apply control measures that prioritise the least restrictive options.
- Maintain a positive outlook, support the team, and encourage them to aim for the best outcomes for the people we support.
- Always represent the interests and reputation of Flexible Support Options positively.
- Embody the aims, values, and vision of the organisation at all times (see below).
Our Vision the People we support will have the best opportunities to live happy, safe, heathy and fulfilled lives.
In our work we aim to be:
Flexible – this is our commitment to work with the people supported, their Family and others who are important to you to assess your individual needs and ensure that the model of support we offer is person centred, appropriate and flexible.
Strive for Excellence – we will truly listen, learn and respond so we can find ways to consistently improve. We will do this by respecting and valuing you and your loved ones and involving you in each and every aspect of your care and support.
Openminded – we will always be transparent and open to find creative / innovative ways to support you to enjoy and control your own life. This will include supporting you to build meaningful relationships and find ways for you to make a valued contribution to your community.
Our Values
Passion - we will be committed in heart and mind and people we support will be at the heart of everything we do.
Accountability - we will all be responsible for our actions, behaviour, performance, and decisions.
Integrity – we will always be open and honest and do the right thing, whilst supporting you in a dignified and respectful way
Collaboration - together and in partnership we are stronger.
Person specification
The person specification is a picture of skills, knowledge and experience required to carry out this role. We will use the essential criteria to select suitable applicants for this post. You should demonstrate, using examples where possible, how you meet the essential criteria.
Essential criteria Personal attributes, knowledge and understanding
- Governance and accountability
- Team leadership and management
- Managing resources
- Equality, diversity and inclusion
- Knowledge of how to recognise abuse and safeguarding procedures
- Ensuring quality
- Training and development
- Coaching skills
- Strong 'people' skills and communication skills
- Good observational skills
- Experience of assessing an individual's care and support needs
- The ability to negotiate and manage a budget
- The ability to maintain accurate records
- Knowledge of relevant legislation, local services and resources
- A good understanding of the medical conditions affecting the people supported.
- The ability to build effective working relationships with the people supported, their families, staff and other professionals.
- Caring and compassionate towards people in need of care and support
- Respect for people experiencing a range of medical conditions with different backgrounds and beliefs to your own.
- Commitment to respecting the rights of the people we support at all times and to promoting their privacy, dignity and independence throughout their lives
- Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions
- Excellent time keeper and reliable
- Professional, smart appearance
- Excellent understanding of the needs of people we support in line with best practice
- Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice
- Good understanding of the regulatory responsibilities of a Service Manager and the law relating to care services.
- Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification
- Understanding of systems to maintain confidentiality in relation to the people we support, families, staff and the business
- Knowledge of health and safety matters and risk management
Experience and skills
- Experience as a service manager in managing the delivery of specialised ISL services supporting adults with learning disabilities, mental health conditions, Autism, EUPD, PICA, ADHD, forensic needs, including behaviours of concern, as well as other complex needs.
- Excellent communication skills. Experience of building positive working relationships with people who use the service and their families, staff, and other health and social care professionals
- Ability to support the people we support with all aspects of their daily living in a manner that respects their dignity, is non-judgmental, and promotes their independence, choices, and privacy
- Experience of ISL services, risk assessment, and person-centred care and support
- Ability to plan and organise workloads effectively so the people we support receive the services they expect
- Good administrative skills and computer literacy
- Experience of managing and developing an effective staff team, including recruitment, training, supporting, and supervising staff
- Ability to maintain clear written and electronic records and to follow statutory reporting procedures
- Experience in financial management is desirable
- Ability to implement policies, procedures, and instructions
Additional requirements
- Willingness to work flexibly and to keep knowledge and skills up to date.
- Enhanced Disclosure from the Disclosure and Barring Service, formally known as the Criminal Records Bureau (CRB) Disclosure
- Full driver’s licence with no more than 6 points and business insurance
Job Types: Full-time, Permanent
Pay: £37,000.00-£40,000.00 per year
Benefits:
- Employee discount
- Referral programme
Experience:
- Service manager of ISL: 1 year (preferred)
- ISL services: 1 year (required)
- Managing a team : 1 year (required)
Licence/Certification:
- Driving Licence and access to a car? (required)
- Level 5 or equivalent (required)
Work Location: In person
