Help Build the Community Behind Life-Saving.
Surf Life Saving GB is looking for a Membership Officer to support our members, clubs and volunteers across the UK. Membership is at the heart of the SLSGB community, connecting people who share a passion for saving lives, developing skills and creating safer communities around our coasts and waterways.
Role: Membership Officer
Contract: Permanent, part-time (0.5 FTE)
Salary: £24,000 FTE
Place of Work: SLSGB HQ, Exeter, Devon.
Working Pattern: Hybrid working, split between home and the Exeter office. Exact hours to be agreed. Occasional evening and weekend work may be required to support meetings, competitions and events, with TOIL or paid overtime available.
Reports to: Membership Manager
About Surf Life Saving Great Britain
Surf Life Saving GB (SLSGB) exists to keep people safe on our coasts and waterways, uniting communities to save lives. With over 11,000 members nationwide and clubs from Aberdeen to St Ives, we support lifesaving sport, education, community engagement and volunteer development across the UK.
Why this role matters
Every Surf Life Saving GB member plays a part in our mission to save lives. From young people taking their first steps into lifesaving, to experienced volunteers, coaches, officials and club leaders, our members are the foundation of everything we do.
As Membership Officer, you will help ensure that every member feels supported, informed and connected to the wider Surf Life Saving community. You will be the friendly and professional first point of contact for members and clubs, helping them access the services, information and support they need.
Behind every qualification gained, every competition entered and every volunteer who gives their time to support others, there is a strong membership network making it all possible. Through excellent administration, communication and service delivery, you will help strengthen that network and support the continued growth of Surf Life Saving GB.
Role Purpose
The Membership Officer reports to the Membership Manager and is responsible for supporting the day-to-day administration and coordination of membership services and operational activities across Surf Life Saving Great Britain.
The role acts as a key point of contact for members, club officers, volunteers and stakeholders, ensuring enquiries are handled efficiently, professionally and with a high standard of customer service.
Working closely with the Membership Manager and wider staff team, the Membership Officer will support membership administration, communications, meetings, events and organisational processes. They will help maintain accurate records, support member engagement, and contribute to the smooth and effective operation of the organisation.
Who we're looking for
- Someone who is motivated by our mission and enjoys helping people.
- A highly organised administrator who takes initiative and enjoys solving problems.
- A confident communicator who can build positive relationships with members, clubs and volunteers.
- Someone who enjoys working collaboratively and delivering excellent customer service.
- A professional who values accuracy, attention to detail and continuous improvement.
- Someone who can demonstrate strong skills in:
- Customer service and member support
- Teamwork and collaboration
- Problem solving and initiative
- Organisation and project coordination
- Communication and relationship building
- Empathy and professionalism when supporting others
How to apply
To apply, please submit:
- A current CV; and
- A covering statement (maximum two pages) explaining why you are interested in the role and providing examples of how you meet the requirements of the position.
Your examples may come from employment, education, volunteering, sport, clubs, community activities or other relevant experiences.
In your covering statement, please include examples that demonstrate:
- A time you provided excellent customer service or support to others.
- A situation where you worked effectively as part of a team.
- A time you identified and solved a problem or improved a process.
- An example of organising or coordinating a project, event or activity.
- A situation where you showed empathy, professionalism or good judgement when dealing with people.
Please send your application to [email protected]
Selection Process
We are committed to recruiting the best person for the role based on skills, behaviours and potential.
Candidates shortlisted for interview will be asked to complete a series of practical exercises designed to assess the skills required for the role. These may include written communication, administration, prioritisation, problem solving and customer service scenarios, alongside a competency-based interview.
We encourage applicants to be honest and accurate in describing their experience and abilities, as these skills will be assessed during the recruitment process.
Application deadline: 30th June 2026
Work Location: Hybrid remote in Exeter EX2 7HU
