Job Overview
Here at Rightpath Insurance Solutions, we operate a number of claims management brands including Sentry Solutions, Rightpath Claims and Protect Claims.
We lead the market in all the areas that matter, we've been finalists in multiple business awards and have a history of developing talented individuals into technical specialists or managers.
We provide solutions for a wide range of specialist and niche products, including
- Accident & Health
- Income Protection
- Personal Accident
Our culture is heavily driven by our focus on the TEAS Cornerstones: Teamwork, Excellence, Accuracy and Satisfaction. We are looking for like minded individuals who share these core values to come and join their growing team.
Job Overview
This job is designed for someone who is excited to get into the world of insurance and claims management.
You will learn and understand insurance and become an expert in the claims handling process.
Talented individuals who engage in their role will find themselves growing at a rapid rate and will often secure promotions as opportunities become available.
You will be responsible for assessing insurance claims, making settlement calculations and communicating with the customer and working alongside technical specialists and industry experts.
Reporting directly to the Operations Manager, this is an excellent opportunity to join an ambitious, growing business at a time that allows the candidate to position themselves as a pivotal member of the claims team. There is genuine and significant growth opportunity for the right candidate, which is only limited by their own ability and ambition.
Main Responsibilities
- Handling a range of Accident & Health (A&H) claims to a high level of accuracy, minimising errors. This includes, but is not limited to, Travel, Personal Accident, Income protection and Hospital Cash Plans.
- Scanning incoming post
- Updating the claims database
- Validating insurance cover
- Answering incoming calls
- Addressing simple queries
- Answering phones and assisting customers
- Maintaining customer satisfaction KPI's
- Support the Management Team in whatever capacity required
Personal Specification
- ‘Can-do, will-do’ attitude and problem-solving skills
- Ability to accept accountability for technical performance
- High degree of accuracy and attention to detail
- High regard for procedure and orderliness
- Ability to show empathy with customers
- Ability to work under pressure
- Willingness to assist customers and team members
Skill Sets
- Strong ability to learn
- Strong people skills
- Good attention to detail
- Confident speaker
- Good listening skills
- Cheerful disposition
- Good time management skills
- Strong problem-solving skills
Qualifications & Education
- Bespoke software is used, so full training will be provided
- GCSEs or similar in Maths and English (essential)
- 4 GCSEs or similar equivalent (preferable)
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
Work Location: In person
