Senior service desk analyst Work, Jobs in Pitsea, Ess (with Salaries)

Senior Service Desk Analyst
Ki —London
- Hybrid work
- Azure
- Customer service
- Computer networking
Quick apply
Trade Support Analyst
JPMorganChase —London
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
4d
Global Real Estate Support Planning Lead (UK based)
JAA-Jones Lang LaSalle Limited —London
- Full-time
- SQL
- Analysis skills
- Project management
Quick apply
2026 Commercial & Investment Banking - Markets - Off-Cycle Internship - London
JPMorganChase —London
- Full-time
- Communication skills
5d
Global Credit Trading & Syndicate - EMEA Leveraged Finance Trading Desk - Analyst
JPMorganChase —London
- Full-time
- Communication skills
6d
Senior Lead Software Engineer - Athena Rates Risk and PNL
JPMorganChase —London
- Full-time
- AWS
- Financial services
- AI
Corporate Lending (IB&F) Internship
BBVA —London
- Full-time
- English
- Organisational skills
- IT
14h
Software Engineer III
Bank of America —Bromley
- Full-time
- Computer Science
- Engineering
- Java
- Employee assistance programme
Global Equities - Markets Financial Resource Management - Analyst
JPMorganChase —London
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
14d

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Senior Service Desk Analyst

Ki -
London

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Job details

Qualifications

TCP
Azure
Incident management
Customer service
DHCP
IT support
Computer networking
DNS
Organisational skills
Mac OS
TCP/IP
Active Directory
Intune

Full job description

Who are we?

Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs.

Ki’s mission is simple. Digitally transform and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days.

Ki is proudly the biggest global algorithmic insurance carrier. It’s the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years.

Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.

Where you come in?

Are you passionate about delivering a high-quality user-centric service? As a Senior Service Desk Analyst, you will lead the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation.

As the Senior Service Desk Analyst, you’ll be responsible for running Ki’s service desk operations on a day-to-day basis, whilst remaining 1st and 2nd line support. You will manage a small team of 1-2 Service Desk Analysts, coordinate workload and scheduling, and serve as the point of escalation for complex user issues—all while spending 60% of your time providing direct support to employees.

What you will be doing️

Manage daily workload distribution, ticket prioritisation, and escalation for 1-2 Service Desk Analysts
Monitor ticket backlog, SLA compliance, and assign tickets based on complexity and workload
Serve as first point of escalation for complex or high-priority issues requiring senior judgment
Track and report on service desk performance (ticket volume, SLA compliance, first-contact resolution, CSAT)
Provide ongoing training and development for the 1-2 Service Desk Analysts
Handle 1st and 2nd line support tickets across all Enterprise IT systems (M365, Okta, Intune, Slack, Notion, ITSM platform)
Troubleshoot issues with productivity applications (Microsoft 365, Adobe, Slack, Notion, etc.)
Support new joiner onboarding and leaver offboarding workflows
Participate in major incident response and post-incident reviews
Escalate complex issues to EUC Engineers or Senior Manager when requires as well as coordinating with EUC Engineers on device deployments, configurations, and endpoint issues

Requirements

Previously led or supported Service Desks Analysts
Effective prioritisation and organisational skills, and an ability to adapt to changing requirements and work within a team.
A user-first approach, with a strong customer service skillset
Previous experience in a similar Service Desk or IT Support role
Proficient in Microsoft 365 administration and support
Experience with Windows and macOS desktop environments
Familiar with ITSM tools such as Freshservice for ticketing and incident management
Basic understanding of Entra ID (Azure Active Directory)
Experience with Microsoft Intune for device and endpoint management
Working knowledge of networking fundamentals (e.g., TCP/IP, DNS, DHCP)
ITIL Knowledge and familiarity with incident, request and change processes

Benefits

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

What to expect during the recruitment process:

Initial recruiter screening call
Interview with hiring manager
Technical Interview (this may vary depending on the role)
Final Interview

Quick apply

Refine Your Search

senior service desk analyst jobs in pitsea, ess

Senior Service Desk Analyst

Trade Support Analyst

Global Real Estate Support Planning Lead (UK based)

2026 Commercial & Investment Banking - Markets - Off-Cycle Internship - London

Global Credit Trading & Syndicate - EMEA Leveraged Finance Trading Desk - Analyst

Senior Lead Software Engineer - Athena Rates Risk and PNL

Corporate Lending (IB&F) Internship

Software Engineer III

Global Equities - Markets Financial Resource Management - Analyst

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