head of customer care Work, Jobs in podington, bdf (with Salaries)

Head of Customer Care
BarrattDevelopments —Northampton
- Customer service
Head of Family Help Systems and Family Hubs
North Northamptonshire Council —Kettering
- £72,383 - £77,041 a year
- Management
- Leadership
- Communication skills
- Employee assistance programme
Head of Service, Social Work
Bedford Borough Council —Bedford
- £80,617 - £92,392 a year
- Full-time
- English
14d
Head of Asset Intelligence
Amplius —Milton Keynes
- £81,445.19 a year
- Full-time
- Hybrid work
9d
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
Strategic Asset Manager
Bright Horizons —Northampton
- From £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Customs Supervisor
Dachser —Northampton
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Free parking
- Annual leave
Quick apply
Matchday Steward 2026/27 Season
Luton Town Football Club —Luton
- Weekend availability
- Communication skills
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Adult Learning Substantive Teacher - Adult Skills
North Northamptonshire Council —Northampton
- Full-time
- Employee assistance programme
10d
Operations Administrator (Recruitment)
Pathfinder Legal Services Ltd —Alconbury
- £26,630.76 - £35,320.20 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- In-person
- Annual leave
- Work from home
Quick apply
13h
Product Owner
Kinetic Software —Milton Keynes
- £50,000 - £60,000 a year
- Hybrid work
- Hospitality
- AWS
- IT
- Employee assistance programme
- Employee discount
HEAD CHEF - AIRBUS BROUGHTON
BaxterStorey —Broughton
- £38,000 - £42,000 a year
- Monday to Friday
- Hospitality
- Negotiation
- Kitchen experience
- Employee assistance programme
- Employee discount
Brewery Operative
Wells & Co. —Bedford
- £26,100 - £28,000 a year
- Bar
- Microsoft Office
- Quality control
- Employee discount
Quick apply
9d
Approved Mental Health Professional - Out of Hours Service
North Northamptonshire Council —Kettering
- £48,226 - £51,356 a year
- Part-time
- Annual leave
- Employee assistance programme
14d
HR Business Partner
Xaar —Huntingdon
- Management
- Human resources
- Communication skills
Marketing & Communications Director
Connected Places Catapult —Milton Keynes
- £98,415 - £110,208 a year
- Full-time
- Hybrid work
- Driving
- Mentoring
- APIs
- Employee assistance programme
Quick apply
3d
Head of Finance - Group Accounting
Dominos —Northampton
- Full-time
- Microsoft Excel
- Management
- ERP systems
- Flexible schedule
2d
Internal Account Manager
Solenis —Northampton
- Full-time
- Hybrid work
- Sales
- Communication skills
Senior Services Operations Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for head of customer care in podington, bdf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Customer Care

BarrattDevelopments -
Northampton

Apply Now

Job details

Permanent

Benefits

Company car

Qualifications

Customer service

Full job description

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to the Construction Director, to efficiently and effectively improve and be responsible for the delivery of Customer Care within the Division. To implement the Group’s policies and procedures in relation to Customer Care, and to meet and maintain quality assurance standards. To contribute towards the Division meeting its Customer satisfaction targets, and to manage all post-occupation customer-related issues through to resolution via the Customer Care team.

You will be expected to:

To ensure the Customer Care department is compliant with all SHE policies and procedures, putting the safety of our teams as first priority.
To manage the Customer Care team effectively, to ensure that the department fully implements the BDW standard Customer Care policies and procedures and that all issues raised by the customer are dealt with professionally, quickly and to their complete satisfaction.
Build robust relationships and liaise regularly with the Construction, Technical, Commercial and Sales Departments to ensure Customer Care issues are minimised and handled efficiently.
Ensure that all administration and IT systems are fully utilised and managed effectively to achieve the Company objectives, in particular to ensure the full and correct use of the iCARE system and the Customer Journey Compliance Tracker.
Ensure the Customer Care team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, coaching, training and development, and the organisation of the administrative workload.
Chair weekly internal meetings with staff to resolve any issues, ensuring Action Logs are managed for the benefit of colleagues and the Construction Director.
Maintain a log of customer care issues for weekly review with the Construction Director & Managing Director.
Ensure cost control procedures are followed for all remedial works undertaken. Analyse and report on a monthly basis to the Construction Director, and liaise with the Commercial & Technical Departments to reduce future post-occupation costs.
Ensure that all post-occupation remedial work is completed to the required standards, within BDW target timescales and in line with the requirements of the NHBC warranty, guidelines and Technical Standards.
Ensure the company is represented at all NHBC Resolution & Claim Inspections. Ensure that all NHBC remedial works are completed within the specified timescales.
To own all customer complaints for the Division and ensure they are acknowledged, investigated and resolved within target timescales. Analyse the cause of complaints and use this to make continuous improvements to drive down the volume of escalations and repeat complaints.
Providing training, support and guidance to other Divisional functional teams in line with our Customer First priority of ‘putting the customer at the heart of everything we do’
Promote and act in accordance with all Group values, systems, policies and procedures.

What you'll need?

To be successful in the role, we are looking for:

Analytical – experienced at reviewing data and identifying areas for improvement
Previous experience managing Customer Care teams – knowledge of the housebuilding industry is desirable but not essential
Positive, can-do attitude
Ability to juggle multiple priorities and multi-task whilst remaining calm under pressure
Resilient in the face of negativity
Ability to influence others and drive behaviours

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt Redrow adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

Competitive Salary
Competitive Bonus Scheme
Private Medical Cover - Single Cover
Company Car or Cash Allowance
Annual Medical Health Assessment
26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Choice of Flexible Benefits
Enhanced Family Friendly Policies

Apply Now

Refine Your Search

head of customer care jobs in podington, bdf

Head of Customer Care

Head of Family Help Systems and Family Hubs

Head of Service, Social Work

Head of Asset Intelligence

Customer Care Coordinator

Strategic Asset Manager

Customs Supervisor

Matchday Steward 2026/27 Season

Ticketing Manager

Adult Learning Substantive Teacher - Adult Skills

Operations Administrator (Recruitment)

Product Owner

HEAD CHEF - AIRBUS BROUGHTON

Brewery Operative

Approved Mental Health Professional - Out of Hours Service

HR Business Partner

Marketing & Communications Director

Head of Finance - Group Accounting

Internal Account Manager

Senior Services Operations Lead

I want to receive the latest job alerts for head of customer care in podington, bdf

Related Searches

Explore jobs in more locations

What you'll be doing?

What you'll need?

Our Company and Benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected