IT Service Desk Engineer (Apprenticeship)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- IT
- Annual leave
Quick apply
11d
IT Support Engineer
Capital on Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
Head of IT Service and Infrastructure
Hospice in the Weald —Royal Tunbridge Wells
- From £50,000 a year
- Full-time
- Azure
- Management
- Supervising experience
- Free parking
- Flexitime
Quick apply
6d
IT Network Technician
Quattris Global —Brighton
- £180 - £200 a day
- Temporary
- Computer networking
- IT
- In-person
- COVID-19 protective measures
Quick apply
IT Support Technician (Level 2)
Ardingly College —Haywards Heath
- £28,000 - £30,000 a year
- Full-time
- School
IT Service Desk Coordinator
Ark Schools —Hastings
- £25,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Communication skills
- Annual leave
6d
IT Apprenticeship
HSC IT Limited —Brighton
- £15,080 - £16,000 a year
- Full-time
- Software troubleshooting
- Customer service
- No experience needed
Quick apply
2h
Solution Architect (Cloud and AI)
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Azure
- AI
- Communication skills
- Annual leave
M365 IT Trainer
Tunbridge Wells Borough Council —Royal Tunbridge Wells
- £39,148 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Free parking
- Annual leave
2d
IT Field Engineer
Trident —Brighton
- Full-time
- Customer service
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
9d
Head of IT
Ancient + Brave —Lewes
- Full-time
- ERP systems
- IT
- Leadership
- Employee assistance programme
- Employee discount
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
11d
IT Operations Engineer - Fixed Term Contract
Horder Healthcare —East Grinstead
- Up to £27,222 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Digital Solutions Architect
Legal & General Investment Management —Hove
- Azure
- AWS
- No degree
- Employee discount
13d
Solution Architect
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- APIs
- Communication skills
- Annual leave
Category Manager - IT Infrastructure (HPC)
Viridien —Haywards Heath
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
Workday Solution Architect
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Accounting
- Annual leave
Solution Architect - Rating & Data
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Azure
- DevOps
- APIs
- Annual leave
Digital Solutions Architect
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Azure
- AWS
- No degree
- Employee discount
Quick apply
13d
Solution Architect
MPB —Brighton
- Full-time
- Hybrid work
- Computer Science
- Engineering
- AWS
Quick apply
4d

I want to receive the latest job alerts for it in polegate, esx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Engineer (Apprenticeship)

INFINITY GROUP -
Royal Tunbridge Wells

Quick apply

Job details

Full-time
11 days ago

Benefits

Unlimited paid holidays
Annual leave
Private medical insurance
Car scheme

Qualifications

Microsoft Excel
Azure
IT

Full job description

IT Service Desk Engineer (Apprenticeship)

Hybrid \u007C Unlimited Holiday \u007C Unlimited Holiday \u007C Be the first line of IT

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview:

As an IT Service Desk Apprentice, you’ll be the first point of contact when something breaks, slows down, or doesn’t work as expected. You’ll help diagnose issues, restore service quickly, and make sure problems don’t repeat. You’re not just fixing tickets - you’re protecting productivity, improving the employee experience, and learning how a modern IT function supports a growing business.

What you'll be doing:

What you’ll be doing

First-line support that keeps the business moving

Own incoming issues from first contact through to resolution — restoring service quickly and professionally.

Diagnose and resolve problems, not just log them

Ask the right questions, troubleshoot effectively, and fix what you can — escalating only when needed.

Manage tickets with clarity and accountability

Track, prioritise, and update tickets so nothing gets lost and users stay informed.

Improve how support is delivered

Spot patterns, contribute to knowledge articles, and help reduce repeat issues.

Collaborate across the IT team

Work with engineers and specialists to resolve more complex issues and learn from them.

Build capability while you learn

Develop your technical skills, confidence, and understanding of how IT supports a modern organisation.

The kind of problems you’ll solve

“My laptop / device has stopped working or is too slow”
“Emails, logins, or permissions aren’t behaving as expected”
“Something worked yesterday but not today - what’s changed?”
“We’ve got multiple people hitting the same issue - is this bigger than one ticket?”
“I don’t know how to use this tool properly - can you show me?”
“This keeps happening - how do we stop it for good?”

What sets you apart

You naturally take ownership - you don’t drop problems or wait for others to pick them up
You stay calm under pressure and think clearly when things aren’t working
You’re curious - you want to understand why something broke, not just fix it
You communicate simply and clearly, especially with non-technical users
You care about getting things right, not just getting them done
You’re reliable, organised, and follow through on what you start
You’re motivated to learn and improve - quickly

Your impact:

On the business

You protect productivity by reducing downtime and making sure teams can do their jobs without disruption.

On customers

You create a reliable, responsive support experience — people trust IT because of how you handle issues.

On team performance

You help the service desk run smoothly, reduce repeat problems, and increase overall efficiency as your capability grows.

What it's like here:

Ambitious, but not political
High standards, but pragmatic
People who care about doing things properly — not just hitting numbers

You’ll get:

Real ownership of how sales evolves
Freedom to change things that don’t work
A team open to being challenged and developed
Direct access to leadership and influence over direction

What you get:

Unlimited annual leave
Private healthcare, life assurance, company shares
Electric car scheme
Flexible / remote working (with access to Tunbridge Wells & Paddington)
Team and company socials, including Illuminate Awards

Quick apply

Refine Your Search

it jobs in polegate, esx