Transport supervisor Work, Jobs in Pontcanna, Crf (with Salaries)

Customer Service Supervisor
Transport for Wales —Pontypridd
- £38,012 a year
- Weekend availability
- Management
- Microsoft Office
- Classroom experience
- Employee discount
2d
Depot Supervisor
AO World —Newport
- £28,311.89 a year
- Microsoft Excel
- Communication skills
14d
Transport Shift Manager
GXO Logistics —Bristol
- Up to £38,000 a year
- Full-time
- Management
- Supervising experience
- Annual leave
- Employee assistance programme
4d

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Customer Service Supervisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Fixed term contract
£38,012 a year
2 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Management
Microsoft Office
Classroom experience
IT
Communication skills
Office experience
Welsh

Full job description

Salary:

£38,012 per annum
Location:

Pontypridd Station
Website Category:

Stations and Interchanges
Contract Type:

Fixed Term
Closing Date:

8 July 2026
Vacancy Reference:

0713

Please note: This is a 12 month fixed term contract.

The Role

As an effective Customer Service Supervisor, you will lead by example, inspiring your team to deliver exceptional customer service, whilst providing a safe and secure environment.

Role responsibilities

Provide on the job coaching and assessment, assist station or interchange managers with the individual and team training plans for their team.
Contribute to the development of revenue protection plans for Customer Operations and provide revenue protection services in support of these plans.
Develop and deliver short training modules to support the development of stations and interchange teams.
Contributing to the delivery of training for station and interchange employees, including gateline, ticket machine usage and platform activities (including dispatch where appropriate).
Provide cover at ticket offices, gatelines, platforms and interchanges.

Who we're looking for

Excellent people management skills
An effective trainer, coach and advisor, with excellent communication skills
Ability to analyse data
Be a confident IT user, able to use Microsoft office applications and other systems
Good knowledge of working in an operational safety environment
Booking Office experience where this is required
Gateline and revenue protection experience where this is required
Platform operational experience with dispatch competence where this is required

As a transport operating company, we are there for our customers whenever they need to travel – so flexibility to work shifts, including weekends and bank holidays, is essential.

Joining our Talent Pool

If you are successful after interview stage but there is not a role immediately available, you will be placed into our Talent Pool for a period of 12 months where you will be considered as and when a suitable position arises.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

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