Job Scope
The Training Admin Co-ordinator will provide front of house, administrative support, greet and direct customers, answer and respond to calls and emails, manage the company’s social media platforms, manage key customer accounts and any such other administrative task.
This position will play a vital role in the customer service and organisational strength of the company.
- Manage key accounts – reporting back on progress of learners, funding status and status of individuals learning.
- Co-ordinate funding learning providers – ensure learners meet eligibility and assess the feasibility of learners. Follow learning providers set of standards.
- Field incoming training enquiries by email and phone, responding in a timely manner, actioning any training outcomes and bookings.
- Co-ordinate classroom courses for the different learning qualifications – for both learners and instructors, administration for training and any certification.
- Manage and taking payments for training activities
- Keeping training staff supplied with necessary training materials, making sure the instructors have the correct materials to run courses
- Write up and report back to clients from Instructors – for customer updates
- Manage social medial posts/account s/platforms
- Manage office materials/resources – stock takes
- Carry out any other reasonable duties in line with the smooth running of the business
Skills, Attributes and Qualifications
- Previous experience of working within a busy office environment is essential
- Ability to self-manage and be accountable for own responsibilities and objectives
- Excellent numeracy, written English, verbal communication and listening skills
- Able to communicate at all levels, can deliver both positive and negative feedback to learners.
- Excellent attention to detail and accuracy. Thorough when completing administrative tasks
- Excellent time management & organisation skills – able to multitask effectively
- Ability to work well under pressure and to meet set targets and deadlines.
- Good IT skills – able to use Microsoft packages
- Positive can-do attitude.
- Demonstrates a passion for the remit of this role as well as the industry.
- Able to ask challenging questions in order to improve upon processes
- Ability to learn and adapt as the business grows, willing to undertake training to support the position.
- Practical, resourceful and hands-on
- Clean UK driving licence
Job Type: Full-time
Pay: From £13.50 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
