Human resources & people Work, Jobs in Poole, Dor (with Salaries)

Supporter Experience Lead
RNLI —Poole
- Temporary
- Management
- Customer service
- Team management
8d
HR Coordinator
Ellis Jones Solicitors —Charminster
- Microsoft Excel
- Microsoft Outlook
- Human resources
- Gym membership
Global Financial Crimes Compliance - Sanctions Strategy Compliance - Associate
JPMorganChase —Bournemouth
- Full-time
- Bachelor's degree
- Organisational skills
- IT
Safety Investigator (Trainer)
Health Services Safety Investigations Body —Poole
- £66,582 - £77,368 a year
- Full-time
14h
Exams Officer
Brockenhurst College —Brockenhurst
- £24,834 - £27,211 a year
- Full-time
- Microsoft Word
- Childcare
- Microsoft Excel
- Free parking
- Employee assistance programme
19h
Project Manager - Associate
JPMorganChase —Bournemouth
- Full-time
- SQL
- Analysis skills
- Continuous improvement
4d
Digital Programme Design Manager
Health Services Safety Investigations Body —Poole
- £49,387 - £56,515 a year
- Full-time
4d
Compliance and Ops Risk Test Manager
JPMorganChase —Bournemouth
- Full-time
- Project management
Employee Experience (EX) Product Channel Operations Director
JPMorganChase —Bournemouth
- Full-time
- Leadership
Compliance and Ops Risk Test Senior Lead
JPMorganChase —Bournemouth
- Full-time
Lead Technical Program Manager
JPMorganChase —Bournemouth
- Full-time
- Analysis skills
- Project management
- Agile
Applied AI ML Engineer
JPMorganChase —Bournemouth
- Full-time
- Master's degree
- APIs
- AI
Tech Risk & Controls Director
JPMorganChase —Bournemouth
- Full-time
- Software development
- Financial services
- AI
10d
Workplace Solutions Operational Risk Lead Manager - Vice President
JPMorganChase —Bournemouth
- Full-time
- Analysis skills
- Agile
- Financial services
3d
Applied AI ML Lead
JPMorganChase —Bournemouth
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
8d
Liquidity Risk and Market Risk Reporting - Vice President
JPMorganChase —Bournemouth
- Full-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
Driver LGV Class 2
Stericycle —Bournemouth
- Day shift
- Driving
- Life insurance
- Referral programme
Night Veterinary Nurse
IVC —Ringwood
- £18.20 - £20.96 an hour
- Part-time
- Patient care
- Communication skills
- Nursing
- Annual leave
Registered Veterinary Nurse
IVC —Dorchester
- Up to £17,500 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
10d
Ophthalmology Veterinary Nurse
IVC —Ringwood
- Up to £16.83 an hour
- Hospital
- Patient care
- Communication skills
- Annual leave

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Supporter Experience Lead

RNLI -
Poole

Apply Now

Job details

Temporary | Full-time | Fixed term contract
8 days ago

Qualifications

Management
Customer service
GCSE
Team management
Fundraising
Organisational skills
Relationship management
IT
NVQ
Leadership
Communication skills

Full job description

Grade E

Contract type

Temporary: Fixed Term Contract or Secondment

Hours

Full Time

Location

Poole, Dorset, England

Interview date

w/c 20 July

Closing Date

08-07-2026

Reference

21709

Internal vacancy

In line with our values and our commitment to supporting the development and progression of our people, this opportunity is currently only available to RNLI staff and volunteers. If we are unable to make an appointment through this process, we will consider opening the role to external applicants. #LI-DNI

About us

At the RNLI, our selfless lifesavers are powered by the very best technology and in order to do this we rely on the kind donations and support given by RNLI supporters, enquirers, and volunteers. It is the role of the Supporter Experience team to provide exceptional and professional customer service turning every interaction into a positive experience that strengthens relationships and ensures the RNLI is the most loved and best supported charity.

Your role

The Supporter Experience Lead role is responsible for the day to day running of this high performing and busy team in an ever-changing environment. This role saves lives at sea by leading a team who provide exceptional and professional customer service to all RNLI supporters and enquirers reactively and proactively – offering increased engagement, nurturing relationships, growing income and helping to ensure that the RNLI is the most loved and best supported charity.

As a Supporter Experience Lead, you will be focused on:

Responsible for the overall day to day running of the Supporter Experience Team.
Responsible for resource planning for all current campaigns/liaising with stakeholders
Responsible for quality monitoring of work across the team
Deputising for the Supporter Experience Manager in their absence
Establishing and maintaining a working knowledge of processes and procedures across the team

About you

The person we are looking for will be an experienced fundraiser with excellent communication skills and proven experience within a contact centre/face to face environment. You will have a passion for people and always be looking to go the extra mile to help our supporters and staff. Previous experience of people management along with complaint resolution is essential along with knowledge of resource management. You will be a real team player and be able to work closely both with your Experience team colleagues and with other stakeholders across the organisation.

Ideally, you will have proven experience of working in a Contact centre along with experience of working within a pressurised and varied environment. Excellent customer service skills are also essential along with a positive can-do attitude.

You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.

To be considered for this role you will need to have:

Educated to GCSE standard, or equivalent – English essential.
NVQ Level 2 Customer Service skills, or equivalent (desirable).
Proven customer service skills.
Proven experience of managing a team is essential.
Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases.

This is a demanding role that requires a high level of stakeholder relationship management, organisational skills, and attention to detail.

If you are passionate about customer service, a great leader and superb at people management apply today and help us to ensure that the RNLI has the support it needs to keep saving lives now and in the future.

Safeguarding

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Apply Now

Refine Your Search

human resources & people jobs in poole, dor

Supporter Experience Lead

HR Coordinator

Global Financial Crimes Compliance - Sanctions Strategy Compliance - Associate

Safety Investigator (Trainer)

Exams Officer

Project Manager - Associate

Digital Programme Design Manager

Compliance and Ops Risk Test Manager

Employee Experience (EX) Product Channel Operations Director

Compliance and Ops Risk Test Senior Lead

Lead Technical Program Manager

Applied AI ML Engineer

Tech Risk & Controls Director

Workplace Solutions Operational Risk Lead Manager - Vice President

Applied AI ML Lead

Liquidity Risk and Market Risk Reporting - Vice President

Driver LGV Class 2

Night Veterinary Nurse

Registered Veterinary Nurse

Ophthalmology Veterinary Nurse

I want to receive the latest job alerts for human resources & people in poole, dor

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