guest services manager Work, Jobs in poole (with Salaries)

Guest Services Manager
Eclipse Hotels Group —Poole
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Deputy General Manager
THE PIG on the Beach —Studland
- £45,000 - £50,000 a year
- Weekend availability
- Hospitality
- Hotel
- Employee discount
Quick apply
4d
Residence Co-ordinator
Now Student Living —Bournemouth
- £25,603.50 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
Support General Manager
Daish's Group —Bournemouth
- Maintenance
- Hotel
Quick apply
Reception Manager
THE PIG on the Beach —Studland
- Up to £30,500 a year
- Full-time
- Hotel
- Front desk
- Restaurant
- Employee discount
Quick apply
19h
General Manager
Daish's Group —Bournemouth
- Maintenance
- Hotel
- Resort
Quick apply
FOH Manager
The Ox, Ashley Cross —Poole
- From £30,000 a year
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
1d
Spa & Leisure Manager
The Queens hotel & Spa —Bournemouth
- £33,000 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Life insurance
Quick apply
2d
Hotel Duty Manager
HOTEL MIRAMAR —Bournemouth
- £24,420 - £30,420 a year
- Full-time
- Bilingual
- Hospitality
- English
- Free parking
Quick apply
1d
Event Manager
Seed Talks —Dorchester
- £17 an hour
- Customer service
- Organisational skills
- In-person
Quick apply
2d
Head Housekeeper
Trouville Hotel Bournemouth —Bournemouth
- Full-time
- Hospitality
- Hotel
- In-person
Quick apply
Group Operations Manager
The Nici —Bournemouth
- Full-time
- Hospitality
- Management
- Hotel
- Employee discount
Quick apply
Property Manager
The Travel Chapter —Swanage
- £27,924 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
7d
Leisure Manager - Hoburne Park
Hoburne —Christchurch
- £30,000 a year
- Weekend availability
- Administrative experience
- Annual leave
- Employee assistance programme
3d
Sales Host - Everlast Gyms
Everlast Gyms —Poole
- Full-time
- Employee discount
- Gym membership
Quick apply
4d
Activities - Activity and Leisure Supervisor - AT3
Parkdean Resorts —Wareham
- £13.01 an hour
- Weekend availability
- Customer service
- First Aid Certification
- Resort
- Store discount
- Employee assistance programme
Quick apply
Duty Manager
Prezzo Italian —Bournemouth
- £12.99 - £13.50 an hour
- Part-time
- Serving
- Hospitality
- Supervising experience
Quick apply
2h
Spa Manager
Chewton Glen Hotel & Spa —New Milton
- Full-time
- English
- Hotel
- School
- Employee discount
Quick apply
10d
Assistant Restaurant Manager
Priory Wareham —Wareham
- £30,000 - £33,000 a year
- Full-time
- Serving
- Hospitality
- Hotel
- Annual leave
- Employee discount
Quick apply
Assistant Manager
JRK Restaurants —Poole
- £29,500 a year
- Full-time
- Hospitality
- Fast casual restaurant
- Leadership
- Employee discount
Quick apply
4d

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Guest Services Manager

Eclipse Hotels Group -
Poole

Quick apply

Job details

Full-time

Benefits

Discounted or free food
Employee assistance programme
Employee discount
Life insurance
Referral programme

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
Customer service
Administrative experience
Organisational skills
Front desk
Guest services
Food safety
Communication skills
Hotel experience

Full job description

Job Ref: EHG3208

Branch: Holiday Inn Express Poole

Location: Holiday Inn Express Poole, Poole

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 08/05/2026

Closing date: 25/06/2026

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express, located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for an experienced Guest Service Manager at our Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Services Manager you'll deliver this through managing all aspects of the day to day operations of the hotel. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this you will have an excellent eye for detail and exemplary customer service skills.

Join us and enjoy the following benefits:

Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
Employee Assistance and Welfare Program
Health Plan
Life Insurance
Cashback and discounts on the leading high street retailers
Complimentary Meals on duty
Employee of the Month and Employee of the Year celebrations
Recommend a friend scheme
Excellent Training Development

What will your key responsibilities and duties be:

Create a warm welcome to everyone and set the tone for each of our guests' experience in all areas of our hotel.
Multi-tasker! Coverage of our reception desk, restaurant bar and kitchen (with some occasional night shifts).
Carry out Room Checks to ensure cleanliness and maintenance free issues.
Act a “Champion” for any new procedures, programmes or systems.
Mentor and act as a point of support for all our Team Members across our hotel.
Create orders and carry out stock takes for a specific area of our hotel.

How will you achieve this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
True Listening:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing our guests with what they need, and doing so in a timely and caring manner

What we are looking for:

Previous hotel experience as a Duty Manager or Front Office / Reception Supervisor or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
Experience in offering exceptional customer service.
A basic understanding of Food Safety standards
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members;
A good understanding of good Food Beverage service;
Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, Power Point presentations;
Willing to work a flexible schedule including evenings, weekends and bank holidays;
A clean driving license to chauffer our guests to the local airport (Airport located hotels only).

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.

Quick apply

Refine Your Search

guest services manager jobs in poole

Guest Services Manager

Deputy General Manager

Residence Co-ordinator

Support General Manager

Reception Manager

General Manager

FOH Manager

Spa & Leisure Manager

Hotel Duty Manager

Event Manager

Head Housekeeper

Group Operations Manager

Property Manager

Leisure Manager - Hoburne Park

Sales Host - Everlast Gyms

Activities - Activity and Leisure Supervisor - AT3

Duty Manager

Spa Manager

Assistant Restaurant Manager

Assistant Manager

I want to receive the latest job alerts for guest services manager in poole

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