Business support analyst Work, Jobs in Portbury, Som (with Salaries)

Application Operations Support Analyst
Bank of Ireland —Bristol
- Full-time
- Hybrid work
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Business Support Analyst
Executive Jet Support Ltd —Chippenham
- £25,000 - £30,000 a year
- Full-time
- Oracle
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
3d
Business Analyst
Advanced Secure Technologies —Saint Mellons
- £40,000 - £45,000 a year
- Full-time
- Azure
- Data analysis skills
- Project management
- Free parking
Quick apply
18h
Business Analyst
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Travel
- Agile
6d
Digital Business Analyst
Amentum —Bristol
- Full-time
- Project management
- Communication skills
- Flexible schedule
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
Business Analyst
Buro Happold —Bath
- Hybrid work
- Analysis skills
- IT
- Employee assistance programme
- Employee discount
Support Analyst
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
Business Analyst
Amentum —Cardiff
- Full-time
- Analysis skills
- Agile
- Communication skills
- Employee assistance programme
Business Analyst
Delt Shared Services —Weston-super-Mare
- From £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
9d
AML Analyst
Reynolds Porter Chamberlain —Bristol
- Full-time
- IT
- Office experience
Credit Risk Analyst
DS Smith —Caerphilly
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Bachelor's degree
- Employee assistance programme
- Employee discount
9d
Customer Business Analyst
ASSA ABLOY —Cardiff
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Annual leave
1d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
8d
Business Analyst
Lyons Davidson Solicitors —Bristol
- £28,000 - £35,000 a year
- Full-time
- Project management
- Software development
- Agile
2d
Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
8d
QA Analyst
Bupa Dental Care —Bristol
- Full-time
- Azure
- SQL
- Travel
13d
Technical Support Analyst
Safran —Cwmbran
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Communication skills
Business Analyst - Finance
MotabilityDotNet —Bristol
- Hybrid work
- Data analysis skills
- Bachelor's degree
- Agile
- Annual leave
- Employee discount
10d
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £80,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Agile
- Annual leave
- Life insurance

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Application Operations Support Analyst

Bank of Ireland -
Bristol

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

JBoss
ITIL Certification
Oracle
UNIX
Git
Application development
SQL
Analysis skills
Continuous improvement
ITIL
IT support
Scripting
IT
Linux
PL/SQL
Shell Scripting
Control-M

Full job description

What is the opportunity?

This is an exciting opportunity for someone with experience in IT support or application development role to join a friendly and professional team!

You will be someone who enjoys fixing IT issues and be passionate about delivering quality customer service. You will encounter a different technical challenge every day which requires analysis and delivery of a solution working within the ITIL framework.

In this role, you will:

Be accountable for working within the ITIL framework to manage incidents, problems and changes.
Investigate system issues raised via Service Desk with the aim of resolving the issues promptly. Fixes can either be permanent solutions or temporary workarounds.
Address the root causes of incidents to prevent recurrent incidents to minimise business impact. This could be by applying data fixes or other changes to the systems.
Develop, test, document and implement changes/fixes, where the Business has requested the change or where incidents/problem resolution requires it.
Be involved in service improvement activities by participating in any local or group wide projects which seek to introduce or improve service. Take the initiative to suggest improvements to the services from an Application Operations perspective.
Monitor day-to-day operations to ensure service stability and report to management.
Have proven expertise in Oracle, SQL, and PL/SQL, as well as hands on experience with Unix or Linux environments and shell scripting.

What will make you stand out?

The ideal candidate will bring strong analytical reasoning and problem solving skills, along with the ability to communicate effectively with stakeholders at all levels and work under pressure to meet SLAs. They should also have the technical experience required to investigate and resolve service issues. This combination of problem solving and technical capability enables effective support and continuous improvement of critical systems.

Experience with any of the following will help you to stand out but is not vital in order to apply for this role;

Experience of IT service management.
ITIL Foundation qualification or equivalent.
Experience of working with Third Party Vendors/Managed Service Providers.
Knowledge of file transfer tools.
Experience in Control-M batch scheduler and GIT/Bitbucket.
Exposure to JBoss and Axway environments.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

Bristol Application Operations (Back End), which is part of Technology Services, is responsible for the full end-to-end support of a wide range of systems/applications used by Business users. We pride ourselves on our service to the customer, working to meet the Bank's strategic priorities whilst aligning with the Group IT objectives.

This is a hybrid role, based primarily at Temple Quay, Bristol. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

#li-hybrid #ij-hybrid

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

Customer Focused - Self
Take Ownership - Self
Manage Risk - Self
Be Decisive - Self
Better together - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Apply Now

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business support analyst jobs in portbury, som

Application Operations Support Analyst