Housing & Wellbeing Officer (Resettlement)
Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on move on, resettlement work and creating strong partnerships with landlords that will lead to increased move on and homelessness prevention.
What you’ll be doing
To assist our customers to identify their strengths, development needs and risks to jointly develop a move on plan to build on or address these, including coaching and assisting customers to achieve greater independence;
To encourage community cohesion, identifying opportunities for individuals to come together, share their experiences, culture and celebrate diversity.
To assist customers to access other agencies and their services and know of the services within the wider community;
To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; and understand the different types of tenure. .;
To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;
To develop and maintain effective working relationships with peers in relevant organisations or agencies to ensure customers are properly supported in accordance with their identified plans;
To create partnerships with social landlords, private landlords and explore various different options for the tenants
What you’ll need
Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards
Qualified to minimum level 2 in English and Maths
Evidence of well-developed IT and keyboard skills
Hold a full UK driving license and have access to a vehicle for use at work.
What we need from you
You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
Experience of working in Housing Management is desirable.
Experience of move on and resettlement work is required
Experience of using a strength based approach to assist customers to achieve their goals is desirable.
Experience of administration and recording procedures, with an in depth understanding of confidentiality.
Ability to engage and to build relationships with partnering or potential partner agencies or organisations.
Experience and understanding of safeguarding.
Good written and verbal communication.
Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem.
Demonstrable coaching skills in promoting independence.
Use of the relevant range of Microsoft Office applications
What we give you in return for your hard work and commitment
The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.
All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”.
Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.
You can find details of our story, our vision and our values here.
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at [email protected].
