The Business Readiness Consultant plays a pivotal role in ensuring the seamless integration of our payroll engine into the Moorepay ecosystem. This role is responsible for shaping and executing the business readiness strategy that underpins a smooth and risk‑mitigated transition of the product into operational service.
You will lead and coordinate business readiness activity across the organisation, working closely with Product, Development, Business Services, Customer Support, Implementation, and Professional Services teams to ensure the solution is thoroughly tested, understood, and ready for deployment. A key aspect of the role is the leadership and operational oversight of a Kochi‑based team of four Business Readiness Testers, ensuring high‑quality execution of integration and user acceptance testing (UAT) activities.
This role ensures that system changes, integration outcomes, and new capabilities delivered through the product meet our business and customer expectations. In collaboration with the Operational readiness manager, you will support the creation of testing frameworks, quality assurance processes, and readiness plans, ensuring colleagues and customers are fully prepared for the transition. Through strong communication, stakeholder management, and a proactive approach, the Business Readiness Consultant helps ensure Moorepay delivers a reliable, compliant, and high‑quality payroll experience as the product becomes a core part of our service offering.
This is a full time, 2 year fixed-term contract role working on a hybrid basis with 3 days per week in Swinton.
Key responsibilities:
- Ensure a clear process is in place and executed for business-initiated change, with seamless transfer from product and development teams, through the operational teams and to the end customer.
- Plan and manage product user acceptance testing (UAT) for product changes (including fixes), ensuring they meet the required standards and are ready for deployment.
- Understand new features and fixes so release management testing can be executed thoroughly to mitigate risk.
- Maintain and make use of standard delivery methodology including standard test scripts and deployment frameworks.
- Create and deliver a feedback loop to product, development and implementation to drive continuous improvements to quality.
- Develop and execute plans to prepare the operation, colleagues, and customers for upcoming changes, ensuring smooth deployments.
- Collaborate with colleagues to update all relevant collateral, to reflect new changes and enhancements.
- Partner with the learning and development manager to update and develop training materials to support new product launches and system changes.
- Provide regular, value add reporting on testing and change activity.
- Keep up to date by owning self-knowledge on product developments and associated payroll legislation to ensure that change and deployment is current and compliant.
- Involvement in trials/beta rollouts, ensuring business objectives for trial phases are achieved.
- People management, supporting a high performing team.
- Previous UAT experience
- Product operational readiness experience is desirable - Payroll knowledge would also be very beneficial but not essential
- Previous experience managing multiple projects & strong coordination of these would be great
- Be able to think strategically and tactically
- Clear creative thinker – able to see the bigger picture.
- Self-motivated, proactive, accountable with a continuous learning approach
- Able to prioritise workload for optimum delivery
- Ability to embed change effectively
- Embedding and measuring changes.
- Working collaboratively – with the customer and across Moorepay
- Communicating and influencing senior stakeholders.
- Simplifying complexity
About you:
- Technically minded with a passion for delivering great customer experiences through technology.
- Able to work independently, manage multiple priorities, and learn rapidly.
- Strong listening, questioning, and communication skills to interact confidently with colleagues and stakeholders.
- Skilled at simplifying complexity and embedding change effectively across teams
- Confident in people leadership, supporting high performance and clarity within a small team
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here’s what you’ll gain if you join our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
