Guest services agent Work, Jobs in Prestwick, Say (with Salaries)

Guest Services Agent
Trump Turnberry - Front Office —Turnberry
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply

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Guest Services Agent

Trump Turnberry - Front Office -
Turnberry

Quick apply

Job details

Full-time

Benefits

Canteen
Employee assistance programme
Employee discount

Qualifications

Hospitality
Customer service
IT

Full job description

Trump Turnberry is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.

Position Purpose:
To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check-in, check-out duties and receive payments from guests. The position is available on a casual 'as and when' required position.

Essential Functions:

Ensure prompt, efficient and courteous reception of guests
Record and administer arrivals and departures
Communication and recording of complaints
Be aware of daily functions, events, VIP and group arrivals
Ensure guest’s immediate requirements are catered for and anticipate the needs of our guests
Accurate receipt of payments from guests for their stay

Qualification Standards:

Must be eligible to live and work in the UK
The successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
You must be proficient in operating IT and online systems, previous experience with Opera would be advantageous
Candidates must be [assionate about delivering excellence in customer service
Previous experience in Hospitality preferred but not essential

Benefits include

Subsidised staff accommodation (if required).
Access to a meal on duty in the staff canteen.
Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.

INDHOTEL

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