Product development Work, Jobs in Prudhoe, Nbl (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Product Specialist (m/w/d)
Legrand Care —Cramlington
- Full-time
- Engineering
- English
- Communication skills
Quick apply
Product Development Test Technician
Baker Hughes —Newcastle upon Tyne
- Full-time
- Engineering
- Travel
- Welding
- Life insurance
14d
R&D Post-Doctoral Placement
Procter & Gamble —Newcastle upon Tyne
- From £55,000 a year
- Full-time
- Doctoral degree
- University
- Mentoring
- Employee stock ownership plan
Manager, Research And Development
Leica Biosystems —Newcastle upon Tyne
- Full-time
- Leadership
Product Owner (maternity cover)
Health Research Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Analysis skills
- Agile
- Communication skills
Product Owner - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- Continuous improvement
PRODUCT DEVELOPMENT ENGINEER - NO AGENCIES
Petards Joyce-Loebl Ltd —Gateshead
- Weekend availability
- Engineering
- System design
- C++
Quick apply
Product Manager
Lawson Fuses —Newcastle upon Tyne
- Management
- Engineering
- Analysis skills
Senior Research & Development Scientist
Leica Biosystems —Newcastle upon Tyne
- Full-time
- Laboratory experience
- Annual leave
User Researcher
Scrumconnect Consulting —Newcastle upon Tyne
- £55,000 - £60,000 a year
- Travel
- Communication skills
Chief Delivery Officer
Learning Curve Group —Spennymoor
- £100,000 - £115,000 a year
- Full-time
- Military
- Annual leave
Laboratory Technician
Gates Corporation —Cramlington
- Windows
- No degree
- Organisational skills
R&D Principal Scientist
Leica Biosystems —Newcastle upon Tyne
- Full-time
- Management
- In-person
Digital Product Design & Manufacturing Intern (paid)
Northern conversions ltd —Newbiggin-by-the-Sea
- CAD
- In-person
- Internship
- Free parking
Quick apply
9d
Junior Design Engineer
Hi Spec Manufacturing —Chester-le-Street
- From £30,000 a year
- Full-time
- Engineering
- Bachelor's degree
- No degree
Quick apply
1d
New Product Introduction Engineer (NPI)
Avery Dennison —Cramlington
- £40,000 - £59,248 a year
- Full-time
- Analysis skills
- Travel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
7d
Test Technician Lab
Gates Corporation —Cramlington
- No degree
- Leadership
14d
Business Analyst
RK IT Services Ltd —Newcastle upon Tyne
- £35,000 - £58,000 a year
- Full-time
- Hybrid work
- Agile
- IT
- Communication skills
Quick apply
8d
Apprentice Quality Technician
Dräger UK & Ireland —Blyth
- Hybrid work
- Microsoft Word
- Engineering
14h

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

product development jobs in prudhoe, nbl

Technical Support Specialist

Product Specialist (m/w/d)

Product Development Test Technician

R&D Post-Doctoral Placement

Manager, Research And Development

Product Owner (maternity cover)

Product Owner - Newcastle

PRODUCT DEVELOPMENT ENGINEER - NO AGENCIES

Product Manager

Senior Research & Development Scientist

User Researcher

Chief Delivery Officer

Laboratory Technician

R&D Principal Scientist

Digital Product Design & Manufacturing Intern (paid)

Junior Design Engineer

New Product Introduction Engineer (NPI)

Test Technician Lab

Business Analyst

Apprentice Quality Technician

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