Join us as a Customer Support Administrator / Planning Co-ordinator and play a key part in coordinating repair schedules, supporting our operational teams, and delivering excellent outcomes for our customers.
We’re looking for someone who’s positive, engaging, proactive, and a real team player — not just experienced, but the right fit for our culture.
About the Role
You’ll be part of our small, friendly Planning team, responsible for booking and scheduling all customer appointments to investigate and repair water leaks on customer supply pipes. You’ll be based at our beautiful rural site in Horspath, Oxford, working closely with customers, field operatives, and supervisors to keep everything running smoothly.
Your key responsibilities will include:
- Handling inbound and outbound customer calls
- Scheduling and coordinating investigation and repair appointments
- Raising and updating jobs on our database
- Managing emails and written correspondence
- Supporting the wider planning team with day-to-day coordination
- Gatekeeping and ensuring smooth workflow
About You :
You’re someone who thrives in a busy, people-focused role and takes pride in doing things well.
You’ll bring:
- Strong communication and stakeholder skills
- Planning/scheduling experience (ideally within water/utilities, but not essential)
- An organised, calm, and solution-focused approach
- Confidence using planning or scheduling systems
- Strong IT skills (Microsoft Office & Google Workspace)
- Excellent telephone manner and attention to detail
Most importantly, you’re a team player who’s flexible, proactive, and positive.
TUSO is a family-run business that’s been delivering first-class service since 1985. We specialise in leakage investigation and the repair and maintenance of customer-side water networks for utility and commercial clients across the Thames Valley. We’re proud of our reputation and continue to grow into new areas and workstreams
Please Note
- Due to our rural location, own transport is essential
- This is a fully office-based role (no hybrid or remote working)
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Store discount
Work Location: In person
