application support analyst Work, Jobs in reading, brk (with Salaries)

Support Analyst (m/f/d) - UK
IGEL Technology GmbH —Reading
- Spanish
- Azure
- Sales
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
Junior Software Support Analyst
Objective Corporation —Reading
- Full-time
- Hybrid work
- Management
- Computer Science
- Engineering
18h
Junior Software Support Analyst
Objective —Reading
- Full-time
- Hybrid work
- Management
- Computer Science
- Engineering
23h
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Business Analyst (6 months)
RWS Group —Maidenhead
- Microsoft Office
- Analysis skills
- Agile
8d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
SuccessFactors - Data Analyst
Thames Water Utilites —Reading
- Up to £64,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Annual leave
Digital Innovation Analyst
Wokingham Borough Council —Wokingham
- £40,778 - £45,092 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d
Cyber Threat & Vulnerability Analyst
Thames Water Utilites —Reading
- Up to £65,000 a year
- Full-time
- Hybrid work
- Annual leave
5d
Junior Application Support Engineer
DXC Technology —Reading
- Full-time
- PMP
- Master's degree
- Bachelor's degree
1d
Product Analyst (Finance Applications)
BCA —Hook
- £50,000 - £55,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Product management
- Agile
- Employee assistance programme
- Employee discount
Quick apply
13d
1st Line Support Analyst
FluidOne —Camberley
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Data & Reporting Analyst
Powerforce —Winnersh
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Master's degree
- Annual leave
- Employee discount
Desktop Support Analyst
Atcore —Burnham
- Full-time
- Customer service
- Windows
- Computer networking
- Life insurance
Quick apply
12d
Data Visualisation Analyst (FTC)
Thatcham Research —Thatcham
- £47,200 a year
- Monday to Friday
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Free parking
2d
Test Analyst
I-NET Software Solutions —Hounslow
- £41,000 - £45,000 a year
- Full-time
- Hybrid work
- Java
- Analysis skills
- Scripting
Quick apply
1d
Ops Support (Engineer)-Associate Analyst Level
Visa Europe Limited —Basingstoke
- Microsoft Office
- Java
- C++
6d
IT Applications Analyst
Saputo Inc. —Weybridge
- Full-time
- Travel
- Free parking
- Employee discount
Application Analyst- (Associate Level)
Visa Europe Limited —Basingstoke
- 12 hour shift
- Microsoft Office
- Master's degree
- SQL

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application support analyst jobs near reading, brk

Support Analyst (m/f/d) - UK

IGEL Technology GmbH -
Reading

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Job details

Permanent

Benefits

Company events

Qualifications

French
Spanish
TCP
Azure
Sales
English
Windows
Technical support
DHCP
Computer networking
DNS
IT
Linux
TCP/IP
Communication skills
German
Information Technology

Full job description

LOCATION: Reading, UK

THE ROLE:
This position is an in-office full-time entry-level engineering position.

As a Support Analyst (m/f/d) at IGEL, you will be tasked with working with customers and partners to resolve issues related to the product.

This includes managing and moving forward customer cases, engaging with your peers, and working with your team-lead to resolve basic issues or escalate issues when required.

Responsible for providing technical support and services to diagnose, troubleshoot, and advise (best practice) within complex computer network systems and/or complex endpoint/cloud software solutions. Responds to situations where first-line product support from partners/resellers has failed to isolate or resolve problems in malfunctioning equipment or software. Provides professional service/support to customer where the product environment is highly technical or sophisticated in nature.

This position generally interacts with a more technical customer/user or a highly technical or sophisticated software product, such as endpoint/cloud solution software.

Some travel throughout the year for industry trade shows, company meetings, or training may be required.

At IGEL we encourage growth and want to see a strong desire to learn and a â€œ can do â€� attitude in our employees. You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skill set and succeed in reaching your goals.

TASKS AND RESPONSIBILITIES:

Act as the first point of contact for customers and partners looking for technical support
Responsible for initial analysis as well as the recording and classification of requests
Use of remote tools to assist customers in troubleshooting problems
Receive incoming calls and assist customers with opening and maintaining cases
Build and maintain customer and partner rapport
Manage technical issues, solutions, and sales opportunity progress by creating cases within our case management system
Responsibility to ensure that response and processing times for support requests are adhered to in accordance with the support level
Provide technical best practices for partners and customers
Manage case escalation to maintain forward movement on customer issues
Ensure clear, professional communication between our teams and the customers/partners
Continue education by attending training sessions and reading technical documentation
Covering shifts as assigned
Validate all required data is recorded and accurate before escalation
A limited amount of travel to trainings or company events is required
Works on problems of limited scope where analysis of situations or data requires a review of various factors
Exercises judgment within defined procedures and practices to determine appropriate action
Apply company policies and procedures to resolve issues
Meet IGEL SLAs
Participate in shift rotation
Answer incoming calls on the support hotline
Perform initial assessment of cases
Providing phone support to customers
Participating in chat support providing best practices and KB articles to customers and partners
Handling cases according to individual knowledge
Providing â€œtemplatesâ€� for case management system
Provide feedback on â€œKB Articlesâ€�

Technical

Training / one or more years of experience in the IT sector, completed vocational training as an IT specialist for system integration, or have an IT focused degree
Prior technical support engineer experience preferred
Basic knowledge of Linux Operating Systems
- Experience with IGEL OS or other enterprise Linux operating systems is a plus
Basic knowledge of Windows Operating Systems
Basic familiarity with Terminal Services, Azure Virtual Desktop, Citrix, and/or Omnissa environments
Basic knowledge of networking concepts, including TCP/IP, DHCP, DNS, etc.

Personal

Able to receive general instructions on routine work detailed instructions on new projects or assignments
Strong written and verbal communication skills with an ability to communicate effectively with engineers, sales teams, and management
Being performance and success oriented and having the highest quality standards for your own work
Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
Ability to listen effectively and show patience while working with customers
Ability to learn new technologies quickly
Ability to take extensive and accurate notes
Ability to multitask effectively and work under pressure
Must have good written and spoken English
- Additional language skills in German, French or Spanish are advantageous

Interested? Apply now via our online applicant portal!

If you have any questions about the position or application process, our Talent Acquisition Team is happy to assist.

Florian Hermann
IGEL Technology GmbH
Maria-Cunitz-Str. 7
28199 Bremen, Germany
(+49) 0421 52094 2000

Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.

We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Apply Now

Refine Your Search

application support analyst jobs in reading, brk

Support Analyst (m/f/d) - UK

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Junior Software Support Analyst

Junior Software Support Analyst

1st Line support Analyst

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SuccessFactors - Data Analyst

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Ops Support (Engineer)-Associate Analyst Level

IT Applications Analyst

Application Analyst- (Associate Level)

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