Senior Technical Support Specialist
Location - Remote EMEA
Quanterix is a global leader in ultra-sensitive biomarker detection, enabling breakthroughs in disease research, diagnostics, and drug development. Its proprietary Simoa® technology delivers industry-leading sensitivity, allowing researchers to detect and quantify biomarkers in blood and other fluids at concentrations far below traditional limits. With more than 3,400 peer-reviewed publications, Quanterix has been a trusted partner to the scientific community for nearly two decades. In 2025, Quanterix acquired Akoya Biosciences, The Spatial Biology Company®, adding multiplexed tissue imaging with single-cell resolution to its portfolio. Together, the combined company offers a uniquely integrated platform that connects biology across blood and tissue—advancing precision medicine from discovery to diagnostics.
ROLE SUMMARY:
Quanterix’s Technical Support team is responsible for remotely supporting customer questions and complaints via phone and email. By utilizing communication skills, technical aptitude and troubleshooting expertise along with an array of tools and resources, each Technical Support Specialist commits to providing prompt and accurate support to enable our customers to maximize the use of our products.
WHAT YOU’LL DO:
- Utilize advanced knowledge in Quanterix technology and principles, including workflow, assay offerings, instrumentation and software, to provide comprehensive support for our customers
- Cultivate specialized expertise in one or more key areas to offer targeted, in-depth support and solutions
- Structure workday to highly independently perform investigations and be available for customer calls and emails to ensure prompt, professional and accurate support to customers
- Document customer interactions in our Quality Management System and ensure documentation is updated, concise and complete
- Identify training needs, assist in training and mentorship, and create training programs for the team
- Utilize, enhance and promote highly effective critical thinking skills to independently understand customer inquiries and identify relevant troubleshooting workflows to identify likely causes and resolutions
- Professionally represent the company while developing and maintaining positive relationships with our customers to understand their workflows and needs
- Demonstrate expert communications skills through active listening, empathy and adaptability to effectively accommodate customers' needs for prompt, complete, and high-quality resolutions
- Collaborate with inter departmental teams to support customers as needed, follow escalation pathways, and identify specific assistance needed from other departments
- Apply a holistic commercial perspective when supporting our customers and collaborate with inter-departmental teams to identify and pursue sales opportunities
- Assess when onsite intervention is required, supply field teams with initial recommendations for onsite actions and provide directions for ongoing onsite support
- Recognize opportunities for improvement within the service team’s workflow and contribute to the continuous development of processes, tools, and resources
BASIC QUALIFICATIONS:
- Bachelor's or associate degree in an engineering, biology or science field preferred
- 5+ years’ experience in a similar Life Sciences role, laboratory or customer-facing role with technical expertise.
PREFERRED QUALIFICATIONS:
- Master’s or PhD preferred
- Excellent oral and written communication skills
- Hands-on experience with laboratory equipment or assays
EXPECTATIONS, COMPETENCIES, SKILLS & ABILITIES:
- Remote EMEA
- Travel less than 10%
- Troubleshooting acumen, analytical with data analysis experience
- Independent and self-disciplined
- Collaborative with strong inter-personal skills
WHY YOU’LL LIKE WORKING WITH US:
Our Technology:
From discovery to diagnostics, Quanterix’s ultrasensitive biomarker detection is fueling breakthroughs only made possible through its unparalleled sensitivity and flexibility. Simoa® technology has delivered the gold standard for earlier biomarker detection in blood, serum or plasma, with the ability to quantify proteins that are far lower than the Level of Quantification (LoQ). Our industry-leading precision instruments, digital immunoassay technology and CLIA-certified Accelerator laboratory have supported research that advances disease understanding and management in neurology, oncology, immunology, cardiology, and infectious disease.
Akoya Biosciences, a Quanterix company, is The Spatial Biology Company®—bringing tissue context to life through high-resolution, single-cell imaging. Akoya’s spatial phenotyping platforms help researchers visualize and measure how cells organize and interact within tissue to influence disease progression and therapeutic response. From discovery through clinical research, Akoya offers a full continuum of solutions, including PhenoCycler®, PhenoImager® Fusion and HT, and PhenoCode™ Panels. As part of Quanterix, Akoya complements a leading portfolio of ultra-sensitive biomarker detection technologies, together enabling a more complete view of biology and disease across both tissue and blood.
Our Commitment to Employees:
At Quanterix, our values are based on: Team, Innovation, Customer and Owner.
Team: Challenge assumptions, not the person. Respect diversity of thought and hold ourselves to lofty standards
Innovation: Stay curious, experiment, create and change
Customer: Prioritize and celebrate these pioneers by doing our best to deliver on commitments
Owner: Act with high integrity and in the best interest of Quanterix. Take measured risks and learn from their success and failures.
DIVERSE & INCLUSIVE WORKPLACE:
Quanterix is committed to a Diverse and Inclusive workplace. We strive to recruit candidates who will bring inclusive mindsets and contribute to our values.
Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.
