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Resident Services Associate

Downing.com
Glasgow

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Company pension

Qualifications

Hospitality
Customer service
Yardi
Microsoft Office
IT
Communication skills

Full job description

Resident Services Associate

Glasgow

Full-Time

Permanent

We have an exciting opportunity available for a Resident Services Associate to join our fantastic team in Glasgow. The successful candidate will work across two luxury-built schemes, totalling to 1,011 beds situated in the cities West End area. This is a perfect opportunity for an out-going, talented individual to get stuck in, ensuring our tenants receive exceptional service.

The Resident Services Associate is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador for Downing. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload.

Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 35 years and currently have 14 operational student accommodation schemes in 10 major cities, with a further £1.6bn of upcoming developments in our pipeline.

Key Responsibilities:

Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
Updating the company in-house booking and customer relationship management system.
Supporting customer show rounds to ensure maximum occupancy of the residence.
Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
Create a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.
Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home.
Engaged with the students to capture feedback and insight to improve services to their needs.
To create monthly fun and diverse events for students to participate in and support the coordination of any open days.
To maintain the sites review scores across all platforms above 4 stars.
Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals.
Comply with Health and Safety requirements.
Manage the incoming post and deliveries and ensure it is distributed efficiently.

Key Requirements:

Previous experience within a highly customer focused role.
Experience within accommodation, hotels/hospitality or retail would be preferred.
Outstanding customer service skills with strong verbal and written communication.
The ability to think on your feet.
A confident, polite and professional persona.
Good working knowledge of IT systems including Microsoft Office and Social Media platforms.
Smartly presented.

Hours of Work:

40 hours per week Monday to Friday, 8am – 5pm or 9am – 6pm on a rota basis, working 1 in 4 Saturdays with a lieu day off the following week.

There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in weekends.

Benefits:

Downing employees get to work within fantastic environments, with passionate team members and will be fully supported by a management team who have extensive experience within the field of student accommodation. You will also receive:

Competitive salary
25 days holiday, plus bank holidays
Paid overtime
Pension scheme
Life Assurance cover
Employee Assistance Scheme

Work Location: In person

Quick apply

Refine Your Search

resident services associate jobs in renfrew, rfw

Resident Services Associate

Data Center Technician - Glasgow, Scotland

Care Assistant (Day)

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Family Office & Private Client - Manager - Tax Compliance (Scotland)

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