Desk manager Work, Jobs in Ringwood, Ham (with Salaries)

Customer Service Team Leader - Stewarts Christchurch Garden Centre
D Stewart & Son Ltd —Christchurch
- Weekend availability
- Customer service
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
3d
Customer Service Team Leader
D Stewart & Son Ltd (Stewarts Garden Centres) —Christchurch
- Weekend availability
- Customer service
- Organisational skills
- Leadership
- Free parking
- Employee discount
3d
Associate Consultant - Aerospace
Gattaca Plc —Whiteley
- £28,000 - £35,000 a month
- Hybrid work
- Communication skills
3d
IT Operations Manager
Lester Aldridge —Bournemouth
- Azure
- IT
- Communication skills
4d
Office Manager
Heritage Investments —Wimborne
- Up to £27,500 a year
- Full-time
- Microsoft Office
- Accounting
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
Recruitment Partner
Protect Line LTD —Bournemouth
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Service Desk Analyst
Unicard —Poole
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
2d
IT technician, Associate
Curtiss-Wright —Wimborne
- Full-time
- IT
Senior Communications Officer (LGR)
Eastleigh Borough Council —Eastleigh
- £38,142 a year
- Full-time
- English
- Communication skills
- Annual leave
6d
Collateral Management Associate
JPMorganChase —Bournemouth
- Full-time
- Communication skills
3d
Regional Night Manager
The Queens hotel & Spa —Bournemouth
- £29,000 a year
- Full-time
- Hotel
- Life insurance
Quick apply
Front Office Manager
Doubletree by Hilton Southampton —Southampton
- Full-time
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Assistant Front Office Manager
Doubletree by Hilton Southampton —Southampton
- Full-time
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
10d
Business Transformation Project Manager
Gattaca Plc —Whiteley
- £50,000 - £60,000 a year
- Hybrid work
- Sales
- Project management
Helpdesk Scheduler
Emcor —Chandlers Ford
- £30,869 a year
- Overtime
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
12d
Recruitment Account Manager - International Defence
Gattaca Plc —Whiteley
- £29,000 - £35,000 a year
13d
Care Coordinator
Bournemouth East Collaborative PCN —Bournemouth
- £13.24 an hour
- Part-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Recruitment Consultant - Aerospace
Gattaca Plc —Whiteley
- £28,000 - £40,000 a month
- Communication skills
Front Desk Operations & Sales Assistant
BPS Invested Limited —Southampton
- £12.80 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
- Flexitime
Quick apply
Senior IT Analyst
Spectrum Geosurvey Limited —Lymington
- £28,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- SQL
- Free parking
- Annual leave
Quick apply
4d

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Customer Service Team Leader - Stewarts Christchurch Garden Centre

D Stewart & Son Ltd
Christchurch

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Customer service
Organisational skills
Cash handling
Leadership
Communication skills

Full job description

At Stewarts, we’ve been growing since 1742, and we’re just as passionate today about plants, people, and creating inspiring spaces as we were when we started. As a proudly family-run business, we believe in doing things the right way: with care, creativity, and community at the heart of everything we do.

With three characterful garden centres across Dorset and Hampshire, a dedicated nursery, and a talented landscaping team, we offer a wide range of career opportunities, from horticulture and retail to marketing, administration, hospitality, and events.

We’re now looking for a Customer Service Team Leader to join our team!

About the Role:

As Customer Service Team Leader at our Christchurch Garden Centre, you will play a pivotal role in enhancing the customer experience by leading a dedicated team of Retail Assistants. You will be responsible for the smooth running of the cash office, tills and customer service desk, ensuring that every customer interaction is positive, professional and efficient.

This is a hands-on leadership role where you will work closely with colleagues across the business, oversee daily operations, support and develop your team, and help drive excellent customer service standards throughout the centre.

Responsibilities:

Manage the smooth running of the customer service desk, ensuring efficient handling of transactions, enquiries, returns and complaints while maintaining a welcoming environment.
Oversee the smooth and efficient operation of cash office processes, maintaining a close working relationship with Head Office to ensure accurate transfer of financial data, including takings, petty cash and gift cards/vouchers.
Authorise and process invoices accurately and efficiently.
Liaise with Departmental Heads and the Buying Team, highlighting and resolving any discrepancies relating to pricing or promotions.
Recruit, train, mentor and motivate team members to deliver exceptional customer service.
Create and manage staff rotas in line with budgets and operational requirements.
Identify and manage performance and attendance issues in a timely and professional manner.
Identify opportunities to improve service levels and support sales growth.
Drive the highest possible standards of customer service across the centre.
Prioritise tasks effectively to meet deadlines and operational demands.
Ensure adequate supplies of packaging, consumables, gift vouchers and wrapping materials are maintained throughout the year and in line with seasonal requirements.
Maintain fixtures, fittings, equipment and materials relevant to the department.
Adhere to all health and safety, security and company procedures.
Ensure all areas are organised, maintained and presented to the highest standards.
Support and contribute to the successful delivery of centre events and promotions.
Act as a Duty Manager and key holder when required.

What You'll Need:

Previous customer service experience, with at least one year in a supervisory or team leader role.
Strong organisational skills with the ability to manage multiple priorities effectively.
Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
Strong leadership skills with the ability to motivate, coach and inspire a team.
A proactive and solution-focused approach to problem-solving.
Confidence handling customer enquiries, complaints and difficult situations professionally.
Flexibility to adapt to changing priorities in a fast-paced retail environment.
Availability to work flexible hours, including alternate weekends and peak trading periods.

Nice to Have:

Experience working within a garden centre, retail or hospitality environment.
Previous cash office or financial administration experience.
Experience managing rotas, recruitment and employee performance.
Knowledge of EPOS systems and retail operations.
First aid or health and safety training.

What It's like working at Stewarts:

Supportive, close-knit team.
A family-run business with strong values and heritage.
An opportunity to make a real impact on both the customer journey and the success of the centre.
Be part of a business that values personal development and supports its people to grow and succeed.

Benefits:

Generous staff discount in garden centres and cafés.
Free on-site parking.
Additional day off to celebrate your birthday!
Opportunities to attend seasonal events.

The Practical Details:

Contract Type: Permanent – Full time (40 hours per week including alternate weekends)

Location: Stewarts Christchurch Garden Centre, Lyndhurst Road, Christchurch, Dorset, BH23 4SA

Reports to: Centre Manager

Closing Date: Friday 26th June

How to Apply:

If you have a passion for people, a flair for customer service, and the drive to motivate a successful team, we'd love to hear from you!

To apply, please send a copy of your CV and a covering letter to:

HR Department, D Stewart & Son Ltd, 8 Christchurch Business Park, Radar Way, Christchurch BH23 4FL

Or e-mail: [email protected]

Please Note: CVs that do not have an accompanying cover letter will not be considered.

Benefits:

Company pension
Employee discount
Free parking

Work Location: In person

Quick apply

Refine Your Search

desk manager jobs in ringwood, ham

Customer Service Team Leader - Stewarts Christchurch Garden Centre

Customer Service Team Leader

Associate Consultant - Aerospace

IT Operations Manager

Office Manager

Recruitment Partner

Service Desk Analyst

IT technician, Associate

Senior Communications Officer (LGR)

Collateral Management Associate

Regional Night Manager

Front Office Manager

Assistant Front Office Manager

Business Transformation Project Manager

Helpdesk Scheduler

Recruitment Account Manager - International Defence

Care Coordinator

Recruitment Consultant - Aerospace

Front Desk Operations & Sales Assistant

Senior IT Analyst

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