Repairs Co-ordinator & Case Manager
The Role
We are seeking a self-motivated individual that can manage their own time and workload to join our Estates Department.
This role combines an understanding of reported repairs, managing contractors, putting together clear instructions for both contractors and staff, managing HHSRS cases. You will be responsible for out and about inspections of works and properties, preparing management reports and ensuring workloads are followed through to completion.
Reporting to the Department Manager, you will take ownership of a variety of maintenance-related matters from start to finish.
Key Responsibilities
- Prepare accurate inspection reports with clear recommendations
- Escalate significant issues where appropriate
- Take ownership of property-related cases and enquiries
- Monitor progress and ensure actions are completed within required timescales
- Liaise with contractors, tenants and relevant third parties
- Maintain accurate records
- Ensure matters are followed through to resolution
- Draft professional letters and written responses on behalf of the company
- Strong administrative and organisational skills
- Excellent written English and report-writing ability
- Confidence drafting professional correspondence and formal responses
- Ability to manage multiple cases and priorities simultaneously
- Strong attention to detail
- Ability to work independently and take ownership of responsibilities
- Professional and confident communication skills
- Competent user of Microsoft Office
Desirable Experience
- Property Management or Surveyor experience
- Experience dealing with local authorities or regulatory bodies
- Knowledge of repairs, maintenance and compliance processes
Personal Attributes
We are looking for someone who:
- Takes responsibility for their work
- Is proactive and solutions-focused
- Has a strong sense of accountability
- Can manage complex issues calmly and professionally
- Sees tasks through to completion
- Is highly organised and methodical
Working Hours
Monday to Friday: 9:00am – 5:30pm
Every other Saturday: 9:00am – 1:00pm
About Us
Challenge Limited is a family-owned professional investment and lettings agency based in Mansfield. With over 35 years' experience, we manage a wide portfolio of Residential, Commercial and Agricultural property across England, Scotland and Ireland.
We work closely with tenants, local authorities, contractors and enforcement bodies to ensure our properties are maintained, compliant and professionally managed.
Job Types: Full-time, Permanent
Pay: £32,000.00-£36,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Transport links
Application question(s):
- Are you willing to travel country wide for the role? - Expenses paid
- Do you have access to your own vehicle?
Work Location: In person
