Client operations executive Work, Jobs in Risby, Sfk (with Salaries)

Client Operations Executive
TechPoint —Thetford
- £28,000 - £30,000 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Life insurance
Quick apply
11d
Director of Information Security
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- AI
- Health & wellbeing programme
- Work from home
Quick apply
Cluster Performance & Continuous Improvement Manager
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £37,730 - £53,900 a year
- Full-time
- Project management
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Partnership Development Assistant
Alzheimer's Research UK —Cambridge
- £24,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
5d
Sales & Business Development Executive
The Fellows House —Cambridge
- Full-time
- CRM software
- Hospitality
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Quick apply
Project Manager
Tait —Haverhill
- Full-time
- Microsoft Powerpoint
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Facilities Manager
NAB-Jones Lang LaSalle Services —Cambridge
- Full-time
- Microsoft Office
- Supervising experience
- Contracts
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Senior Services Contracts Manager
Nuclera —Cambridge
- Full-time
- Hybrid work
- Doctoral degree
- Salesforce
- Master's degree
- Annual leave
- Life insurance
Quick apply
14d
Manager, Global ServiceNow Alliance Performance and Operations Lead (24-months Secondment or Fixed Term Contract)
Deloitte —Cambridge
- Hybrid work
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AECOM —Cambridge
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Executive Director of Clinical Business Development - Strategic Accounts
サイネオス・ヘルス —Cambridge
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Director - Clinical Business Development
Syneos Health Commercial Solutions —Cambridge
- Sales
- Microsoft Office
- Master's degree
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サイネオス・ヘルス —Cambridge
- Sales
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Client Operations Executive

TechPoint -
Thetford

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Job details

£28,000 - £30,000 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Tech scheme
Private medical insurance
Life insurance
Sick pay

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Procurement
Supply chain
ERP systems
Logistics
Microsoft Office
Administrative experience
Continuous improvement
Organisational skills
Communication skills

Full job description

Introducing TechPoint

TechPoint Group is one of the largest UK-owned providers of Electronics Manufacturing Services (EMS) and Supply Chain Solutions. We support leading technology organisations across the defence, aerospace, medical, transport, industrial and commercial sectors throughout the UK and Europe.

The Role

As part of our continued growth, we are looking for a highly organised and customer-focused Client Operations Executive to join our Operations team. This role sits at the centre of our business, acting as the operational focal point between customers, procurement, warehouse operations, and commercial teams to ensure customer commitments are delivered on time and in full.

The Client Operations Executive is responsible for managing the day-to-day operational delivery of customer accounts.

You will ensure customer orders are processed accurately, delivery commitments are maintained, and communication remains proactive and professional. Working closely with internal stakeholders, you will identify potential risks, resolve issues quickly, and support continuous improvement initiatives that enhance customer satisfaction and operational performance.

This role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities within a fast-paced environment.

Responsibilities
Customer Order Management

Process and manage customer orders through the ERP system.
Monitor order progress from receipt through to delivery.
Ensure customer requirements are accurately captured and maintained.
Maintain order accuracy and data integrity across all systems.
Manage customer backlog and prioritisation activities.

Customer Communication

Act as the operational contact for assigned customers.
Provide regular updates regarding order status, delivery commitments, and potential risks.
Respond promptly to customer enquiries and requests.
Escalate issues where necessary and ensure timely resolution.
Support customer review meetings with accurate operational information.

Delivery Coordination

Coordinate deliveries with warehouse, procurement and logistics teams.
Ensure customer shipments are delivered in line with agreed commitments.
Monitor delivery schedules and proactively identify potential delays.
Develop recovery plans where customer delivery performance may be impacted.

Operational Reporting

Produce customer performance reports and KPI dashboards.
Monitor operational metrics and highlight trends or concerns.
Support internal and customer business reviews.
Maintain accurate records and customer documentation.

Cross Functional Collaboration

Work closely with Procurement, Warehouse and Commercial teams to ensure customer requirements are met.
Facilitate communication between departments to resolve operational challenges.
Support continuous improvement initiatives focused on customer experience and operational efficiency.

Continuous Improvement

Identify opportunities to improve processes and service delivery.
Contribute to operational excellence initiatives.
Support implementation of new systems, procedures and customer requirements.

About you

Experience

Essential

Experience in customer service, operations, account support or order management.
Strong administrative and organisational skills.
Experience working with ERP systems.
Excellent verbal and written communication skills.
Strong attention to detail.
Ability to prioritise workload and manage multiple tasks.
Proficient in Microsoft Office, particularly Excel and Outlook.

Desirable

Experience within Electronics Manufacturing Services (EMS), supply chain or manufacturing environments.
Understanding of procurement and logistics processes.
Experience producing customer reports and KPI analysis.

Why us?

25 days holiday plus Christmas shutdown
Your birthday as an additional day off
Private Healthcare
Health cash plan
Company sick pay
Bonus Scheme
Life insurance of 4 x your annual salary
Up to 5% employers pension contribution salary sacrifice
Option to buy up to 5 days of holiday
Enhanced Parental leave pay
Cycle to work scheme
Home and Tech salary sacrifice scheme
Free will writing service
Free parking

About us

Our Mission
Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value-driven solution for our customers. Dedicated to delivering exceptional service, from supply chain optimisation to complex manufacturing, empowering our clients with innovation and efficiency across every stage of their journey.

Our Purpose
Contribute to making a tangible impact on the success of our clients by redefining what’s possible in supply chain management and advanced manufacturing.

Equal Opportunities for all
TechPoint Group is an equal opportunity employer, committed to providing equal opportunities to all individuals, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, genetic information, religion or belief, sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply

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Refine Your Search

client operations executive jobs in risby, sfk

Client Operations Executive

Director of Information Security

Cluster Performance & Continuous Improvement Manager

Partnership Development Assistant

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Manager, Global ServiceNow Alliance Performance and Operations Lead (24-months Secondment or Fixed Term Contract)

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