Angel Hill Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis, working 25 hours a week, Monday to Thursday mornings 07.45 - 14.00.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
Accurately maintaining patient database and records, photocopying, filing and scanning.
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General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
Angel Hill Surgery is a forward thinking General Medical Practice with traditional values located in the heart of Bury St Edmunds. We are constantly striving to provide the very best medical services. We aim to provide excellent medical care, support and health promotion to achieve lifelong wellbeing from birth to advanced age.
Our aims and values:
- We treat all our patients and families with courtesy and respect. We recognise that every patient has unique needs and we treat individuals with empathy, dignity and kindness.
- We will work with you in partnership to get the best care and treatment for you
- We value open communication and will be honest, transparent and accountable in all our interactions.
- We take safety and accessibility very seriously and we will thoroughly investigate and promptly reply to any concerns or complaints about our care.
- We are engaged in ensuring a strong future for General Practice. We will continue to keep our knowledge and skills up to date by taking part in training and teaching for ourselves and all of our staff. We are committed to training the next generation of GPs.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
