End user support engineer i Work, Jobs in Rochdale, Eng (with Salaries)

End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
IT Systems Engineer - End User Compute
UK Biobank —Manchester
- £50,000 - £55,000 a year
- Monday to Friday
- Azure
- Windows
- AWS
- Free parking
- Annual leave
2d
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
6h
PAM Support Engineer
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
11d
QA Engineer
Betfred —Manchester
- £37,000 - £46,500 a year
- Full-time
- SQL
- Continuous improvement
- APIs
- Annual leave
- Employee assistance programme
Quick apply
5d
PAM Support Engineer
Capgemini —Manchester
- Hybrid work
- AWS
Infrastructure Engineer
FluidOne —Chorley
- £50,000 - £60,000 a year
- Full-time
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
Application Support Engineer
Booker Group —Eccles
- ERP systems
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Cloud IAM Support Engineer
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- APIs
11d
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
Application Support Engineer (Secure Applications)
BT —Manchester
- Hybrid work
- Software troubleshooting
- AWS
- Project management
On-Prem IAM Support Engineer
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
11d
Product Support Engineer
Amadeus IT Group —Manchester Airport
- 12 hour shift
- Maintenance
- IT
Cloud IAM Support Engineer
Capgemini —Manchester
- Hybrid work
- AWS
- APIs
EUC engineer (9 month FTC)
Rotork —Manchester
- Full-time
- Remote
- Travel
- Warehouse experience
- IT
Quick apply
Senior Product Designer
Street Group —Manchester
- £50,000 - £68,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Smart Buildings & AV Systems Engineer
Intecho Limited —Knutsford
- £37,500 - £42,500 a year
- Full-time
- AutoCAD
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
UX Researcher
Jaguar Land Rover —Manchester
- £45,000 - £55,000 a year
9d
Senior Corporate & Cloud Support Engineer
Betfred —Manchester
- £50,000 - £55,000 a year
- Full-time
- Azure
- Analysis skills
- Continuous improvement
- Annual leave
Quick apply
5d

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End User Support Engineer I

Arch Capital Group Ltd. -
Manchester

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Job details

Full-time

Qualifications

TCP
Azure
Incident management
Customer service
Windows
DHCP
Bachelor's degree
Remote access software
DNS
Mobile device management
Organisational skills
ServiceNow
IT
VMWare
TCP/IP
Citrix
Communication skills
Active Directory
Intune
Information Technology

Full job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

JOB SUMMARY

End User Support will provide comprehensive support covering deskside, mobile phones & Laptops, telephony, AV and more. The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures.

Office attendance – 5 days per week

Essential RESPONSIBILITIES and ACCOUNTABILITIES

Responsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff
Identify, solve, and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points, and voice services
Review and investigate all IT-related problems to determine cause and most appropriate solution and provide information and explanation to end users on problem resolution
Keep end user updated on the status of open trouble tickets and escalate more complex problems to EUS Support II engineers or other support teams
Continually update problem tickets including call notes with status and categorization changes
Responsible for the administration of the following end user support functions:
Physical and virtual desktop environments (Citrix preferred)
Telephone systems (RingCentral preferred)
Remote desktop access
Mobile end points (IOS environment)
Incident management / Understanding of SLAs
IT Equipment moves and setups within the business (Desk moves, office setups and decommissions)
Windows 11
Active Directory (Basic knowledge & Awareness)
Group Policy (Basic knowledge & Awareness)
Solid understanding of networking concepts and services such as DNS, DHCP in a TCP/IP environment

Asset and license tracking (via CMDB)
Assist with conference room meetings including supporting Microsoft Teams and similar video conferencing tools
JOB SPECIFICATIONS Knowledge & Skills:1. A good understanding of assigned technology platforms including Citrix, VMware, V-Sphere, Microsoft Windows, Active Directory/Azure, Intune, Office products, installed application software and management utilities, desktop and laptop.2. Excellent organizational skills. Ability to manage time well in a fast-paced environment, prioritizing incidents & tasks frequently.3. Good understanding of mobile device management technologies and industry accepted security policies.4. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience:Bachelor’s degree in information technology or a related field preferred; equivalent technical experience considered.5+ years of experience in End User SupportExperience in supporting VIPs and providing white glove IT services is required.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd

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Refine Your Search

end user support engineer i jobs in rochdale, eng

End User Support Engineer I

IT Systems Engineer - End User Compute

Technical Support Supervisor

PAM Support Engineer

QA Engineer

PAM Support Engineer

Infrastructure Engineer

Application Support Engineer

Cloud IAM Support Engineer

IT Support Engineer

Application Support Engineer (Secure Applications)

On-Prem IAM Support Engineer

Product Support Engineer

Cloud IAM Support Engineer

EUC engineer (9 month FTC)

Senior Product Designer

1st Line Support Engineer

Smart Buildings & AV Systems Engineer

UX Researcher

Senior Corporate & Cloud Support Engineer

I want to receive the latest job alerts for end user support engineer i in rochdale, eng

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