gp practice manager Work, Jobs in romsey, ham (with Salaries)

Reception Team Leader for GP Practice
Testvale Surgery —Southampton
- Part-time
- Management
- Customer service
- GP surgery experience
- Annual leave
Quick apply
6d
HR Manager
Lane Clark & Peacock —Winchester
- Microsoft Office
- Human resources
- Mentoring
- Annual leave
- Employee discount
2d
Locality Manager - Adult Supported Living
Swanton Community Services —Southampton
- £33,110.60 a year
- Weekend availability
PMO Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee assistance programme
Documentation & Training Coordinator
Portsmouth Water —Havant
- £36,223 - £44,397 a year
- Microsoft Office
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Medical Examiner
Isle of Wight NHS Trust —Newport
- £109,725 - £145,478 a year
- Part-time
- Employee discount
Security Operations Manager
Mitie —Southampton
- Weekend availability
- Customer service
- Analysis skills
- Travel
- Employee discount
13d
Nursery Manager
Bright Horizons —Southampton
- £40,993 - £53,634 a year
- Full-time
- Preschool
- Leadership
- School
- Annual leave
Quick apply
1d
Emergency Planning Manager
Portsmouth Water —Havant
- £40,120 - £43,301 a year
- Driving
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Technology Manager
SSE —Portsmouth
- £66,100 - £99,100 a year
- Full-time
- DevOps
- IT
- Leadership
- Employee discount
- Gym membership
2d
Content Assistant
Ardens —Salisbury
- £27,976 a year
- Full-time
- Microsoft Office
Quick apply
5d
Retail Customer Service - 30 Hours
Betfred —Romsey
- £12.71 an hour
- Part-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
Senior HR Business Partner
StandardAero —Gosport
- Full-time
- Human resources
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
9d
Project Manager - Civils
Coombes Forestry Ltd —Upper Meon Valley
- From £55,000 a year
- Full-time
- Civil engineering
- Project management
- Contracts
- Employee assistance programme
Quick apply
13d
Project Manager
Amentum —Portsmouth
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- In-person
- Employee assistance programme
Treatment Coordinator
Bupa Dental Care —Andover
- Communication skills
- Employee discount
- Referral programme
Senior Nursery Manager
Grandir UK —Basingstoke
- £48,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Brand Marketing Executive
Luxion Group Limited —Valley Park
- £27,976 - £33,313 a year
- Full-time
- Hybrid work
- Marketing
- Maintenance
- SharePoint
Activities Co-ordinator
HC-One - Chandlers Ford —Chandlers Ford
- £13.45 - £13.95 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
23h
HR Data Analyst
Lane Clark & Peacock —Winchester
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
22h

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Reception Team Leader for GP Practice

Testvale Surgery
Southampton

Quick apply

Job details

Permanent | Part-time
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Management
Customer service
GP surgery experience
GCSE
Primary care
Microsoft Office
Performance management
Organisational skills
Front desk
IT
Leadership
Communication skills

Full job description

JOB TITLE: Reception Lead for GP Practice

An exciting opportunity has arisen to join our team at Testvale Surgery.

We are seeking a skilled and enthusiastic Reception Lead to join our team.

We are seeking a proactive and experienced Reception Lead to join our busy GP surgery. This is a key leadership role responsible for overseeing the day-to-day running of the reception team, ensuring the delivery of a high-quality, patient-focused service in line with NHS and CQC standards.

The successful candidate will act as the first point of escalation for patient queries and complaints, provide strong team leadership, manage staffing and rotas, and support wider administrative functions within the practice.

Key Responsibilities

Act as the first point of escalation for patient queries, concerns, and complaints, resolving issues promptly and professionally in line with practice procedures
Lead, support, and motivate the reception team to deliver an efficient, friendly, and patient-centred service
Manage and maintain staff rotas to ensure adequate reception cover at all times
Monitor and manage reception staff sickness and absence in accordance with practice policies, maintaining accurate records
Arrange appropriate cover for staff absence (sickness and annual leave) to ensure continuity of service
Support performance management processes, including appraisals, one-to-ones, and staff development
Oversee the day-to-day running of reception, including appointments, patient flow, and telephone systems
Ensure effective communication between reception, clinical staff, and the wider team
Promote excellent customer service and continuous improvement aligned with CQC standards and patient expectations
Undertake and oversee a range of administrative duties, including patient record management, document handling, and data entry
Use clinical systems (including EMIS Web) effectively to support patient services and administrative processes
Provide flexible administrative and operational support to the Practice Manager and wider team as required

Person Specification Essential

Experience

Previous experience working within a GP practice or primary care setting
Experience in a supervisory or team leadership role
Experience of handling patient queries, complaints, and difficult situations

Skills & Knowledge

Strong understanding of GP reception processes and patient services
Working knowledge of EMIS Web clinical system
Excellent communication and interpersonal skills
Ability to lead, motivate, and support a team
Strong organisational skills with the ability to prioritise workload
Ability to manage rotas and respond to changing service demands
Good IT skills, including Microsoft Office

Personal Qualities

Professional, approachable, and empathetic manner
Resilient and calm under pressure
High level of confidentiality and integrity
Proactive and solution-focused

Desirable

Experience managing staff rotas and sickness absence
Knowledge of NHS policies, procedures, and CQC standards
Experience supporting staff appraisals and performance management
Familiarity with additional GP systems (e.g. AccuRx, Docman)

Working Pattern

This is a part-time role, working approximately 30 hours per week. The exact working pattern will be agreed with the successful candidate and will be set as a fixed rota.

Our practice core hours are 8:00am to 6:30pm, Monday to Friday. Specific working hours can be discussed at interview stage.

The role also includes participation in a Saturday rota (1 in 3 Saturdays), shared across the reception team.

Job Types: Part-time, Permanent

Benefits:

Company pension

Application question(s):

Have you worked on Emis and Docman.
Do you have excellent communication skills (written and oral)?
Do you have good IT skills?

Education:

GCSE or equivalent (required)

Experience:

Customer service: 1 year (required)
Reception Management: 1 year (preferred)

Licence/Certification:

NVQII Customer Care (preferred)

Work Location: In person

Quick apply

Refine Your Search

gp practice manager jobs in romsey, ham

Reception Team Leader for GP Practice

HR Manager

Locality Manager - Adult Supported Living

PMO Manager

Documentation & Training Coordinator

Medical Examiner

Security Operations Manager

Nursery Manager

Emergency Planning Manager

Technology Manager

Content Assistant

Retail Customer Service - 30 Hours

Senior HR Business Partner

Project Manager - Civils

Project Manager

Treatment Coordinator

Senior Nursery Manager

Brand Marketing Executive

Activities Co-ordinator

HR Data Analyst

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