Base: Tewkesbury (with travel across Bromford Flagship LiveWest geography including Lichfield, Wolverhampton and Chipping Sodbury)
At Bromford Flagship LiveWest (BFL), our purpose is simple: we invest in homes and relationships so people can thrive. We believe every customer has the right to a home that is safe, secure and warm, and we're looking for an experienced Heating Quality Assurance Engineer to help us deliver on that promise.
Supporting almost 300,000 customers across the South West, Central and East of England, BFL is the UK's largest provider of new affordable homes, delivering over 3,000 new homes every year. Alongside building homes, we're committed to maintaining the highest standards of safety, compliance and customer service.
About the role
This is a fantastic opportunity for an experienced Gas Safe registered heating engineer who is passionate about quality, compliance and raising standards.
Reporting to the M&E Heating Service & Repair Programme Manager, you'll play a key role in ensuring our heating service and repair activities are delivered safely, compliantly and to an exceptional standard. You'll carry out both desktop and on-site quality audits, undertake pre- and post-work inspections, and provide technical support and coaching to help drive continuous improvement across our in-house teams, contractors and partners.
Although based in Tewkesbury, this is a regional role covering our operating areas across Lichfield, Wolverhampton, Chipping Sodbury and the wider Bromford geography, so regular travel is an essential part of the position.
What you'll be doing
As our Heating Quality Assurance Engineer, you'll:
- Carry out quality audits and inspections of gas servicing, repairs and installation work.
- Ensure all work complies with Gas Safety legislation, industry standards and BFL policies.
- Monitor work in progress and completed works, identifying opportunities to improve quality and customer outcomes.
- Investigate technical issues and gas-related incidents, supporting corrective and preventative actions.
- Provide technical advice and guidance to operational teams, contractors and managers.
- Support the delivery of Toolbox Talks, safety briefings and technical updates.
- Produce compliance reports and analyse quality and performance data to identify trends and improvements.
- Support the development of technical competence through coaching, auditing and training.
- Maintain our high standards of health, safety, compliance and customer service.
- Work collaboratively with colleagues across the business to continually improve service delivery.
- Where operationally required, use your technical expertise to support heating repairs, servicing and installations during periods of increased demand.
What we're looking for
You'll be an experienced domestic heating professional with a passion for doing the job right and helping others achieve high standards.
You'll bring:
- Extensive experience installing, servicing, repairing and commissioning domestic gas heating systems.
- Strong knowledge of Gas Safety legislation, industry standards and compliance requirements.
- Experience carrying out technical inspections, audits or quality assurance activities.
- Construction site management experience and a sound understanding of CDM Regulations.
- A customer-first approach with excellent communication and influencing skills.
- Strong attention to detail and the confidence to challenge poor practice while supporting continuous improvement.
- The ability to work independently, manage your own workload and build positive working relationships across multiple teams.
Essential qualifications
You'll hold:
- A recognised apprenticeship and NVQ Level 3 (or equivalent) in Plumbing, Heating or HVAC.
- Current CCN1 Core Gas Safety qualification.
- Gas Safe Registered Person status.
- Level 3 Gas Audit qualification.
- CMDDA (Fumes Investigation).
- Unvented Hot Water qualification.
- COCN1 Commercial Gas qualification.
- Relevant Health & Safety qualification.
- Valid CSCS card (or equivalent).
- Full UK driving licence.
Desirable qualifications
- OFTEC qualification.
- HETAS qualification.
- SMSTS qualification.
- Additional HVAC or Quality Supervisor qualifications.
Why join BFL?
This is more than a compliance role—it's an opportunity to influence quality across one of the UK's largest housing providers and make a genuine difference to the safety and wellbeing of our customers.
You'll work alongside experienced technical professionals in an organisation that values collaboration, continuous improvement and doing the right thing for customers.
If you're an experienced heating engineer looking to move into a quality assurance and technical compliance role—or you're already working in QA and want a new challenge—we'd love to hear from you.
Benefits
- Salary: £45,647.45 per year, with annual salary review
- Company van, fuel card, tools, uniform, mobile phone, and tablet
- £500 annual personal benefits fund – choose from private medical insurance, dental cover, critical illness cover, or gym membership
- 27 days annual leave + bank holidays, with option to buy or sell up to 5 days
- Pension options with employer contributions up to 10%
- Life assurance
- Comprehensive wellbeing support for you and your family, including virtual GP access and mental health resources
- Retail discounts across a wide range of brands
- £30 monthly drinks allowance (pro rata for part-time colleagues)
- Enhanced family leave policies, including maternity, paternity, adoption, and carers’ leave
Please note: This role requires regular travel across the Bromford geography. A full UK driving licence is essential. The successful candidate will also be required to complete a Basic DBS check.
Closing date: 24th July 2026
We may close this vacancy early if we receive a high volume of applications, so early application is recommended.
For any queries, please contact the Resourcing Team at [email protected]
