Customer relations Work, Jobs in Rowlands Castle, Ham (with Salaries)

Customer Relations Officer
Portsmouth City Council —Portsmouth
- £26,473 - £28,239 a year
- Customer service
- Data entry
- IT
5d
Planning Coordinator
Cappagh Group of Companies —Havant
- From £28,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
Resident Experience Associate
CompassRock International —Southampton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
12d
Assistant Team Manager
Portsmouth City Council —Portsmouth
- £47,181 - £51,356 a year
- Full-time
- Supervising experience
- Leadership
Customer Relations and Business Support Assistant
Hampshire County Council —Winchester
- £25,186 - £26,244 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Apprentice Lead Adult Care Worker
Egalite Care Ltd —Worthing
- £20,475 an hour
- Full-time
- In-person
- Communication skills
Quick apply
13d
Receptionist - Havant, Hampshire (South Central)
HM Prison & Probation Service —Havant
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
2d
Counter Fraud Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Hybrid work
- Communication skills
- Work from home
4d
Account Handler
Gallagher —Chichester
- Microsoft Office
- Analysis skills
- Contracts
- Employee stock purchase plan
- Life insurance
8d
Tech B2B Marketing Specialist
Napier Partnership Ltd —Chichester
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- Marketing
- Employee assistance programme
Quick apply
Customer Relationship Manager
Vertiv —Southampton
- Engineering
- Organisational skills
- Contracts
5d
Strategic Buyer - Network
Eaton —Bedhampton
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Operations Support Agent
FedEx EU —Alton
- £14.02 an hour
- Full-time
- Communication skills
- Employee assistance programme
9d
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction
- Communication skills
Operational Account Manager SME
Toyota Financial Services, KINTO and KINTO JOIN —Portsmouth
- Full-time
- Hybrid work
- Computer literacy
- English
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Cyber Security Consultant
Redbay —Portsmouth
- £42,000 - £56,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
- Gym membership
PALS / Complaints Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Front desk
- IT
- Communication skills
13d
Goodwood Art Foundation Volunteers
The Goodwood Estate —Chichester
- Café
- Store discount
- Employee discount
Support Manager
Advance Housing and Support Ltd —Southampton
- £36,006.13 a year
- Weekend availability
- Management
- Business development
- Driving
- Annual leave
- Employee assistance programme
11d
Transport Supervisor
Bestway Group —Titchfield
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply

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Customer Relations Officer

Portsmouth City Council -
Portsmouth

Apply Now

Job details

£26,473 - £28,239 a year
5 days ago

Qualifications

Customer service
Data entry
IT
Communication skills

Full job description

Job Introduction

The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders.

This is a fantastic opportunity to join us as a Customer Relations Officer!

Your new role

The Customer Relations Officer (CRO) provides comprehensive support to Portsmouth Homes Landlord services across Area Housing Offices. Most of the communication is front facing with tenants and leaseholders, so there is always a need to present Portsmouth Homes positively and professionally.

There will also be a need to communicate with other teams within Portsmouth Homes, PCC and external partners/organisations, such as Social Services, HNAS, Building Services, Finance & Treasury, I.T, HR, the Police etc. CRO's must respond to customer/resident enquiries at the reception counter, by phone, respond to emails and where necessary refer matters to the right resource.

CRO's also arrange appointments for customers where necessary with other officers or teams to ensure that Portsmouth Homes meets it obligations under the Consumer Standards and for Compliance matters.

Please see the full job profile attached at the bottom of this page for the full list of what the role will involve!

Who is the person?

You need to:

Have previous customer service experience preferably through dealing with members of the public by telephone and in-person.
Have good communication skills and the ability to deal with a wide variety of customers in a sensitive and emphatic manner.
Be well organised, able to prioritise tasks and manage your own workload.
Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team.
Be numerate and able to handle money accurately as part of the cashiering role
Have a positive attitude towards work and actively work with your colleagues to improve the service offered to customers
Have good IT skills including accurate data entry and use of software applications. Training will be given on the specific systems used in housing
Have an awareness and understanding of the Data Protection Policy as you will be dealing with confidential information
Be able to work from any of the area housing offices when required

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact [email protected] or call the recruitment team on 023 92 616 800.

If you need additional support looking for roles, you may be eligible for help under our Connect to Work programme, for more information please visit Connect to Work - Portsmouth City Council

Apply Now

Refine Your Search

customer relations jobs in rowlands castle, ham

Customer Relations Officer

Planning Coordinator

Resident Experience Associate

Assistant Team Manager

Customer Relations and Business Support Assistant

Apprentice Lead Adult Care Worker

Receptionist - Havant, Hampshire (South Central)

Counter Fraud Officer

Account Handler

Tech B2B Marketing Specialist

Customer Relationship Manager

Strategic Buyer - Network

Operations Support Agent

Regional Customer Support Manager

Operational Account Manager SME

Cyber Security Consultant

PALS / Complaints Administrator

Goodwood Art Foundation Volunteers

Support Manager

Transport Supervisor

I want to receive the latest job alerts for customer relations in rowlands castle, ham

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