(CCTV Licence and Front-Line SIA Licence Required)
An excellent opportunity has arisen to join our busy Control Room based in Kettering. As a Control Room Operator, you will play a key role in ensuring smooth operations, handling a variety of responsibilities including call handling, CCTV monitoring, and supporting alarm response services.
Shift Pattern
- 4 on / 4 off (Days: 07:00 – 19:00)
- 1 vacancy available
Flexibility is essential, as you may be required to work night shifts to cover sickness, holidays, and business needs. Training will also be conducted on nights.
What We Offer
- £15.25 per hour
- Paid rest breaks
- up to 28 days’ holiday (increasing with service)
- Company pension scheme
- Enhanced pay on Bank Holidays and Christmas Day
- £100 annual bonus (linked to service)
- Overtime opportunities
- Uniform provided
Additional Benefits:
- 24/7 GP access (free of charge)
- Wellbeing support
- High street discounts
- Employee recognition scheme
- Refer a Friend bonus (£200)
- Early wage access
Key Responsibilities
- Handling incoming telephone calls (clients, staff, monitoring stations)
- Monitoring CCTV systems
- Deploying Alarm Response Officers
- Managing the Lone Worker Check Call System
- Completing general administrative tasks
- Providing cover for sickness and holiday on-site (a key requirement of the role)
Requirements
- Valid Front-Line SIA Licence (essential)
- Valid CCTV Licence (essential)
- Full UK driving licence (maximum 6 points; automatic accepted) – required due to mobile training and potential deployment
- Willingness to undertake mobile training as part of the role
- Strong IT skills and ability to learn in-house systems quickly
- Excellent communication skills (both written and verbal)
- Ability to remain calm under pressure
- Proactive, positive attitude
- Strong organisational and problem-solving skills
- High attention to detail
- Flexibility to work both day and night shifts when required
Job Types: Full-time, Permanent
Pay: £15.25 per hour
Benefits:
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Experience:
- checkable work: 5 years (required)
Language:
- fluent English (required)
Licence/Certification:
- CCTV Licence (required)
- Frontline SIA Licence (required)
- UK Driving Licence with no more than 6 points (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
