Senior engineer Work, Jobs in Rustington, Wsx (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
13d
Senior Pump Engineer / Contracts Manager
Active pump services —Arundel
- £38,000 - £50,000 a year
- Full-time
- Civil engineering
- Engineering
- Maintenance
Quick apply
5d
Senior Data Engineer
SSE —Portsmouth
- £42,600 - £86,400 a year
- Azure
- Data analysis skills
- Master's degree
- Employee discount
- Gym membership
6d
Senior Engineer
Advanced Energy Industries, Inc. —Littlehampton
- Marketing
- Engineering
- Bachelor's degree
Senior TechOps Generalist
Octopus Energy Group —Brighton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
11d
Senior Rendering Engineer
Hangar 13 —Brighton
- Computer Science
- Engineering
- English
12d
Senior HPC Engineer
Viridien —Haywards Heath
- Full-time
- Computer Science
- DevOps
- Engineering
- Annual leave
- Employee assistance programme
3d
Senior Civil Engineer - Southern England
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Employee discount
SENIOR ENGINEER (SUB AGENT)
Laing O'Rourke —Brighton
- Hospital
- Engineering
- IT
5h
Senior Animation Engineer
Hangar 13 —Brighton
- C++
- Communication skills
Senior Quality Engineer
Honeywell —Portsmouth
- Full-time
- Engineering
- English
5d
Senior Design Engineer
Cox Powertrain Ltd —Shoreham by Sea
- £52,000 - £55,000 a year
- Full-time
- Hybrid work
- Schematics
- CAD
- Mechanical knowledge
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Senior Dynamics Platform Engineer
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Mentoring
- APIs
- Agile
- Employee discount
Quick apply
Senior SQA Engineer
Ricardo —Shoreham by Sea
- Microsoft Powerpoint
- Engineering
- Assembly
3d
Senior Engineer
Elis —Portsmouth
- Schematics
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
Senior Civil Engineer
J&T Business Consulting —Burgess Hill
- Full-time
- Engineering
- Analysis skills
- Project management
Quick apply
6d
Contractor Senior Mechanical Development Engineer
Ricardo —Shoreham by Sea
- Hybrid work
- Engineering
- System design
- Project management
Senior Manufacturing Engineer
Honeywell —Portsmouth
- Full-time
- Engineering
- Project management
- Continuous improvement
5d
Senior Software Engineer
BAE Systems —Portsmouth
- Up to £58,900 a year
- Computer Science
- Engineering
- Java
7d

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Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent
13 days ago

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior engineer jobs in rustington, wsx

Senior Service Desk Engineer

Senior Pump Engineer / Contracts Manager

Senior Data Engineer

Senior Engineer

Senior TechOps Generalist

1st Line Support Engineer

Senior Rendering Engineer

Senior HPC Engineer

Senior Civil Engineer - Southern England

SENIOR ENGINEER (SUB AGENT)

Senior Animation Engineer

Senior Quality Engineer

Senior Design Engineer

Senior Dynamics Platform Engineer

Senior SQA Engineer

Senior Engineer

Senior Civil Engineer

Contractor Senior Mechanical Development Engineer

Senior Manufacturing Engineer

Senior Software Engineer

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