Role: Team Leader
Salary : £14.30 per hour, (£1ph enhancement for applicable shifts only).
- Additional on call shift payment paid per 12 and 24hrs.
Contracted Hours: Full-time.
Contract Type: Perm’ Contract
Location: Traveling between HMO sites West Cornwall
Closing Date: 20th June 2026
External Advert Notes: This role is NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Are you committed to helping?
For the team at Calton House, we end each day knowing that we have made a difference to the lives of the people that we support. We strive to deliver services which are safe, effective, compassionate, high-quality and constantly look for ways to improve the experience: for both staff and the people we support. We are looking for someone who is caring, demonstrates integrity and works well as part of a team to join with us and share in this sense of achievement.
Why this could be a great role for you….
If you wish to take the next step in your support staff career journey, the team leader role is a fantastic opportunity.
In this role you will provide a comprehensive range of enhanced support services. From reviewing care plans, goals and outcomes with the people we support and their families, to medication audits, delivering supervisions and support to the wider support staff. This is a dynamic role which will see you enhance your skills sets into the regulatory and administrative support role. Being accurate, knowledgeable, well organised, keeping accurate records and having a flare for evidence-based documentation will all be required.
You will be, after training and competencies in your new role, added to the companies on-call rota – you will receive additional set rate pay for all on-call allocations. Every day will be different and the workload one you will need to apply prioritisation and your own time management skill sets.
We want to make working for Calton House a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.
What you will bring…
A passion for ensuring the people we support sit at the heart of all that we deliver! You will have knowledge, understanding and wish to continue to learn within the Health & Social care sector. You will like to be kept on your toes, in a work environment which can change based on internal and external factors. Able to take all things in their stride, you will have a strong team ethic and understanding of your role and how that will play into our purpose of supporting inclusivity, equality and living well. You will have access to many areas of support streams and work within the highest levels of confidentially and privacy.
For an informal discussion or further information about this role please contact the company administration team at Calton House for an informal discussion on 01209 714222.
JOB DESCRIPTION
We specialise in supporting younger adults who have Learning disability and/or mental health issues. Within this, our service users also present with many complex needs such as alcoholism, Aspergers/Autism, challenging behaviour, past drug issues, tenancy issues/neighbour disputes, medical issues and petty criminal activities. We support them to live in their own properties in the community or in supported living properties. We provide practical support, social assistance and emotional support.
Person Specification — Essential Criteria
The following qualities are considered essential for the post of Team Leader:
- At least one years’ experience in the health care sector within the previous five years
- A willingness to undertake a Level 3 Diploma, if one is not held already
- Be open, honest and transparent in your work at all times
- Leadership skills and a passion for mentoring others
- A supportive leader who guides others, we work in a no blame culture
- A self-motivated individual who is organised, flexible and caring
- Mentally and physically able to cope under pressure
- An active team player but also able to work on own initiative as a lone worker
- A good communicator who is committed to high standards of care
- Committed to training and continuous professional development
- Flexibility around working hours
- Driving license and access to own vehicle
Purpose of Position
- To work with the care managers to support the Registered Managers in the delivery of an outstanding care service for the people we support.
- To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual, and spiritual needs of the service users.
- To support the staff team to ensure that each person receives care appropriate to their individual need.
- To implement the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- To adhere to CQC fundamental standards and ensure we are always providing care and support that meets at least ‘GOOD’ CQC standards, but strive for outstanding.
- To adhere to all policies and procedures issued by the company, embedding them into good practice across the organisation.
Examples of Principal Responsibilities as a Team leader in addition to a Support Role
- To book appointments for assessments/visit/medical as required for service users
- To attend meetings with other professionals if required and liaise with other professionals
- To attend team meetings and host if required
- To support managers to liaise with and co-operate with CQC inspectors and inspections.
- To conduct supervisions with allocated support staff every 8 weeks
- To contribute to the assessment of need of each service user in conjunction with the service user, relevant professional agencies and, where appropriate, the service user’s family, and develop a Lifestyles Plan which provides a satisfactory quality of life for that person.
- To ensure the lifestyles plan is up to date and accurate in discussion with managers/coordinators
- Keep service user folders up to date, ensuring old information is removed and dis-posed of securely and sharing any changes needed with management and coordinators if records on SharePoint for updating by co-ordinators. Service user folders must be reviewed monthly and signed.
- To conduct yearly reviews with people that we support and update their lifestyle plans following this, sharing outcomes with coordinators and managers.
- Ensure you view support incidents and cause for concern forms and be the first contact point for these, escalating to management where necessary.
- Ensure Managers are aware of any complaints.
- Ensuring that all general risk assessments are up to date and reviewed monthly or sooner.
- To create an outcomes document with the people we support, so they have long term and short-term goals to seek to achieve. Reviews monthly.
- To work alongside GPs and health professional, to ensure the provision of healthcare arrangements which may include the ordering, recording and, where ap-propriate, the administration of prescribed medication.
- Compliance checks/audits on medication and medication forms with support from medication lead or compliance officer.
- Ensure that all staff are aware of any changes to medication through “All staff” emails.
- To ensure all medications are collected from pharmacies on time and directing support staff.
- To ensure that any medication incidents are recorded on the appropriate forms and relayed to management/coordinators for attention. Direction to staff in this area too.
- To direct staff to inform GP of any refusal of meds.
- To conduct some ad-hoc compliance checks if needed on staff under the directions of the managers/ coordinators and compliance officer and record findings appropriately- to share with the managers and coordinators and form part of staffing records.
- To handover from the team leader from the previous day, to continue with any tasks they could not complete and pass this onto the next team leader the following day what has been achieved and what needs completing (to be completed by email, with co-ordinators cc’ed in)
- Regular observations of your team’s care and support techniques and offering constructive feedback/praise to them
Personal Development
Our staff and your training are important to Calton House, we invest in our staff through your training, competency and well being. Therefore, we like to enable your pathway and goals from the start and work with you to achieve these.
- To agree a Personal Development Plan and review this at supervisions
- To attend forums/workshops and training courses
- To maintain a professional manner always and escalate concerns to line managers and directors at the earliest opportunity.
- To stay calm under pressure, and use time management skills to prioritise work-load
All staff are required to respect the confidentiality of all matters that they might learn during their employment. All staff are expected to meet the requirements under the Data Protection Act 2018. All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work Act 1974. This is not an exhaustive list and following consultation with you, you may be required by Directors/managers/ coordinators to perform further duties as part of your role, as the organisation develops.
Our Values
Calton House is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.
Excellence – Striving for excellence for the people we support.
Caring – Treating colleagues and people with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can
Job Types: Full-time, Permanent
Pay: £14.30 per hour
Benefits:
Application question(s):
- Do you hold a level 2 or 3 in health and social care or be willing to work towards level 3?
Experience:
- health & social care: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
