Are you an operational leader with a passion for delivering high-quality patient care and inspiring multidisciplinary teams?
We're seeking an exceptional Service Manager to lead our Musculoskeletal (MSK) Service across Cambridgeshire & Peterborough. You'll work alongside expert clinicians and system partners to deliver safe, effective and innovative community services that improve patient outcomes.
Working with the Clinical Lead and senior leadership team, you'll provide operational leadership across the service, ensuring quality, performance, financial sustainability and an outstanding patient experience. You'll lead service transformation, workforce development, governance and continuous improvement while building strong relationships with commissioners and healthcare partners.
Join us and make a real difference to the health and wellbeing of local communities.
Should we receive a high number of applications we reserve the right to close this vacancy at any point after 30th June 2026.
We're looking for someone with significant operational management experience in healthcare, a proven track record of leading multidisciplinary teams, delivering change, managing performance and budgets, and developing high-performing teams.
Excellent leadership, communication and relationship-building skills are essential, along with a degree (or equivalent) in a health or management-related subject.
For the full duties of the Service Manager role, please see attached job description and person specification.
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Communication
To be able to communicate effectively on a range of issues (from simple and highly complex) to both clients and staff in either verbal or written formats in one-to-one meetings or groups. Attending meetings and representing the service internally, externally and in multi-agency settings
To actively participate in management meetings, both business and clinical governance
To ensure all staff within the service are actively engaged in shaping and influencing the future of the service.
Maintain excellent communications with external agencies
To be able to represent the service and engage effectively in strategic discussions to influence and inform commissioning decisions and pathway changes .
Prepare reports and / or presentations when necessary
Budgetary Responsibility
Manage the service budget to achieve all financial targets
Lead in budget planning and setting for the service
Be an Authorised signatory
Interpret monthly budget reports and analyse and report any discrepancies
Ensure full cost recovery in service development and deliver cost improvement programmes and savings as required to engage in wider strategic planning events to consider future Quality; innovation; productivity and prevention plan to build into long
term financial planning and Trust business plans.
People Management / Teaching and Supervision
To work in partnership with the Clinical Lead across workforce planning and service transformation.
Ensure all staff are aware of their role and responsibilities, dealing with Human Resource performance.
Enable staff to develop with the changing needs of the service.
Ensure all staff (including students, temporary, part time nursing staff and junior members of the multidisciplinary clinical teams) acquire appropriate skills and knowledge and are supported and supervised to deliver competent and timely patient care.
Initiate and participate in education and development programmes and ensure clinical supervision is in place for all staff within the service.
Actively manage staff appraisal/performance, PDP and recruitment processes, as per EEC policies.
Develop and monitor orientation and induction programmes specific and relevant to the clinical area for all new staff.
Be responsible for all staff undertaking annual mandatory and CPD training.
Maintain own professional development and requirement to take part in appraisal process and objective setting.
Research & Development Activity
To have oversight of the service audit plan in conjunction with the clinical lead.
To have oversight of research studies being conducted within the service, in conjunction with the clinical lead and Trust R&D team.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
The post holder must adhere to Trust risk assessment and risk management processes
The post holder must adhere to infection control policies and procedures.
Undertake mandatory training and any other training relevant to the role as required by the Trust and involve them in service planning.
The post holder must ensure the service participate in clinical and other audits as required.
Provide patients and their families /carers with information on standards they should expect from the service. Ensure the service has mechanisms to capture user and carer experience across the service.
The post holder is required to participate in relevant Trust emergency preparedness processes.
Develop a sustainable system to demonstrate quality outcomes.
Where relevant it is your responsibility to maintain your professional registration.
Safeguarding people responsibility
Safeguarding children and adults at risk of abuse or neglect is a collective responsibility
There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.
Safeguarding means protecting a citizen’s health, wellbeing, and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high quality health care.
Those most in need of protection include
- Children and young people
- Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.
The post holder must always carry out their duties with regard to the Trust Workforce Diversity and Inclusion Policy.
To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.
All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.
This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.
If this post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 the following must be included in the job description.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. East of England Community Health & Care NHS Trust is committed to the fair treatment of its staff, potential staff, or users in line with its equal opportunities policy and policy statement on the recruitment of ex offenders.
Sustainability
It is the responsibility of all staff to minimise the Trust’s environmental impact wherever possible. This will include recycling, switching off lights, computers, monitors, and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage,
reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the
environmental impact of purchases.
