Help desk engineer Work, Jobs in Saint Neots, Cam (with Salaries)

2nd Line IT Support Technician
DSM Group —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
Service support specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Customer Service Coordinator (Full Time)
Arolite Limited —Wellingborough
- £26,500 - £28,500 a year
- Weekend availability
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
9d
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
IT Support Contract
Ekco —Milton Keynes
- Azure
- English
- Travel
Quick apply
IT Workplace Specialist
Mettler-Toledo Safeline X-Ray Limited —Royston
- Windows
- Travel
- SharePoint
- Annual leave
Quick apply
2d
Customer Service & Parts Administrator - 12 months fixed term contract
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Construction
- Communication skills
Consultant Ecologist
AECOM —Cambridge
- Full-time
- Hybrid work
7d
Senior Aquatic Ecologist
AECOM —Cambridge
- Full-time
- Hybrid work
Principal Water Quality Scientist/ Modeller
AECOM —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting

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On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
Performing proactive maintenance, system checks, and monitoring activities. Providing on site 1st and 2nd line technical support to end users.
£32,995 a year
8d
2nd Line IT Support Technician
DSM Group —Peterborough
You will provide remote and onsite support to a variety of business customers, assisting with escalated support tickets, infrastructure projects and day-to-day…
£30,000 - £34,000 a year
Quick apply

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help desk engineer jobs near saint neots, cam

2nd Line IT Support Technician

DSM Group -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £34,000 a year

Benefits

Company pension
On-site parking

Qualifications

Microsoft Windows Server
ConnectWise
Cloud infrastructure
Driving Licence
Azure
Customer service
Windows
DHCP
Virtualisation
IT support
DNS
VMWare
Communication skills
Active Directory
VPN

Full job description

DSM Group has been delivering IT support, cloud, cyber security, backup, business continuity and data centre solutions since 1987. Based in Peterborough, we support businesses across the UK with a strong focus on reliability, customer service and technical expertise.

We are looking for a motivated and experienced 2nd Line IT Support Technician to join our growing technical team.

This role is ideal for someone who enjoys solving problems, working with a wide range of technologies, and delivering excellent customer service in a fast-paced MSP environment.

The Role

You will provide remote and onsite support to a variety of business customers, assisting with escalated support tickets, infrastructure projects and day-to-day IT operations.

You will work closely with senior engineers and the service desk team to deliver high-quality technical support and maintain strong client relationships.

Responsibilities

Provide 2nd line technical support via phone, remote tools and onsite visits
Troubleshoot and resolve hardware, software and network issues
Support Microsoft 365, Windows Server and cloud environments
Configure and maintain firewalls, switches, wireless and networking equipment
Assist with server installs, migrations and infrastructure upgrades
Support backup, disaster recovery and cyber security solutions
Manage and update tickets through the helpdesk system
Escalate complex issues where required
Maintain accurate technical documentation
Deliver excellent customer service at all times

Required Skills & Experience

Previous experience in a 2nd line IT support role, ideally within an MSP environment
Strong knowledge of:
Windows 10 and Windows 11
Windows Server
Microsoft 365 and Exchange Online
Active Directory and Group Policy
Networking fundamentals (DNS, DHCP, VPNs, VLANs)
Firewalls, switches and wireless technologies
Backup solutions such as Veeam or Acronis
Virtualisation platforms including VMware or Hyper-V
Excellent troubleshooting and communication skills
Full UK driving licence

Desirable Skills

Exposure to Azure or cloud infrastructure
Cyber security awareness and best practices
Experience with ConnectWise, RMM tools or PSA systems
Microsoft or vendor certifications

What We Offer

Competitive salary
Ongoing training and career development
Exposure to enterprise infrastructure and modern technologies
Friendly and experienced technical team
Company pension
Onsite parking
Opportunities to progress within the business

Why Join DSM Group?

At DSM Group, you’ll work on a broad range of technologies across managed IT, cyber security, cloud and data centre environments. We pride ourselves on technical capability, long-standing customer relationships and delivering solutions that genuinely help businesses operate securely and efficiently.

NO AGENCIES

Pay: £30,000.00-£34,000.00 per year

Work Location: In person

Quick apply

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help desk engineer jobs in saint neots, cam

2nd Line IT Support Technician