Helpdesk Work, Jobs in Samlesbury, Lan (with Salaries)

MSP Helpdesk & Projects Engineer (2nd/3rd Line)
Use IT Computers Ltd —Blackburn
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Scripting
Quick apply
11d
IT Field & Helpdesk Technician
Centra Systems Ltd —Preston
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Windows
- SharePoint
- Work from home
Quick apply
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
10d
Facilities Reception / Telephone operator
Lancaster University —Lancaster
- £24,685 a year
- Customer service
7d
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Helpdesk Manager
Eric Wright Group Limited —Preston
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
IT Technician
Remtek Systems Ltd —Salford
- £28,000 - £30,000 a year
- Overtime
- Windows
- Computer networking
- IT
- Free parking
- Annual leave
Quick apply
11d
Helpdesk Coordinator
Oltec FM —Wigan
- From £24,800 a year
- Full-time
- Customer service
- Maintenance
- Team management
Quick apply
1d
IT Support Engineer
Ruby Energy —Fleetwood
- £25,000 - £27,000 a year
- Full-time
- Microsoft Access
- Microsoft Outlook
- SharePoint
- Free parking
- Annual leave
9d
IT Technician
Salford City Academy —Manchester
- £25,918 - £30,985 a year
- Customer service
- Windows
- Computer networking
4d
FM Systems Support Officer
Lancashire County Council —Preston
- £32,061 - £36,363 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
14d
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
Desktop Support Technician
Fletchers Solicitors —Bolton
- Full-time
- Azure
- Customer service
- Windows
- Sick pay
Quick apply
7d
Business Support Assistant
Rochdale Council —Rochdale
- £25,583 - £25,989 a year
- Full-time
- Customer service
- Organisational skills
- IT
1d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Hub Senior IT Technician – North
E-ACT National Team - North Hub —Oldham
- £32,597 - £36,363 a year
- IT
- School
- Annual leave
- Employee assistance programme
9d
Technical Supervisor (Electrical)
OCS Group —Manchester
- Supervising experience
- SharePoint
- Communication skills
Quick apply
IT & Telecoms Engineer Manager
Digicomm 360 Ltd —Bolton
- £35,000 - £40,000 a year
- Full-time
- Management
- Windows
- Computer networking
- Free parking
Quick apply

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Customer Support & IT Advisor
James Hall & Co Ltd —Preston
Communicating effectively: Engaging with customers and internal teams through email, Microsoft Teams, telephone, and face-to-face interactions.
Quick apply
10d
IT Support Engineer
Obsidian Networks Ltd —Chester
Ensuring support calls and queries are dealt with in an efficient manner and in line with our clients SLA terms. Configure, install and upgrade devices.
£23,000 - £32,000 a year
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10d

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MSP Helpdesk & Projects Engineer (2nd/3rd Line)

Use IT Computers Ltd
Blackburn

Quick apply

Job details

Permanent | Full-time
£33,000 - £40,000 a year
11 days ago

Qualifications

Azure
Software deployment
Disaster recovery
Firewall
Analysis skills
Scripting
PowerShell
Active Directory

Full job description

About the Role

We are seeking a versatile and highly capable MSP Helpdesk & Projects Engineer to join our team. This role is a balanced blend of advanced technical execution and core service delivery. You will split your time between driving infrastructure project work and resolving escalated 2nd/3rd line technical issues.

Because we operate as a tight-knit team, you will also play an active part on the helpdesk during peak times, ensuring our clients receive rapid, high-quality support whenever they need it. This role is perfect for a senior engineer who enjoys the variety of hands-on project delivery but remains happy to pitch in on the service desk to support the wider team.

Key Responsibilities

Project Delivery: Assist with scoping, planning, and executing technical migrations, infrastructure additions, and system rollouts within allocated timeframes.
Escalation Support: Act as a senior point of escalation for complex 2nd and 3rd line infrastructure, networking, and cloud queries.
Helpdesk Operations: Provide daily support on the service desk during peak periods or high-volume days to ensure SLAs are met.
Systems Maintenance: Deploy, monitor, and maintain core client infrastructure, ensuring systems run securely and efficiently.
Documentation: Maintain accurate client records, ensuring network diagrams, asset configurations, and procedures are kept up to date.

Key Technical Requirements

Proven, hands-on experience across standard MSP environments is essential:

Identity & Cloud: Solid administration and deployment experience with Microsoft 365, Azure/Entra ID, and standard Active Directory setups.
RMM & PSA: Comfortable utilising centralised monitoring, ticketing, and automation tools.
Networking & Security: Practical knowledge of firewalls, routers, switches, and endpoint security (EDR/MDR) solutions.
Backup & Disaster Recovery: Experience managing and testing server-level backups and cloud-to-cloud backup solutions.
Scripting: Ability to use basic scripting (PowerShell) to automate routine tasks and deployments.

Candidate Profile

MSP Experience: Previous experience working within a fast-paced Managed Service Provider environment is highly valued.
Team Player: A flexible approach, happy to switch gears between deep project work and busy helpdesk queues.
Problem Solver: Strong analytical and troubleshooting skills with a methodical approach to resolving technical challenges.
Communication: Clear, professional communicator who can confidently support business clients and collaborate with senior management.

Commercial & Compliance Alignment

This role requires an organised approach to compliance and structured change management. You will help ensure our clients remain aligned with industry standard frameworks (such as ISO 27001 and Cyber Essentials) through reliable deployment practices and consistent documentation hygiene.

Pay: £33,000.00-£40,000.00 per year

Work Location: Hybrid remote in Blackburn BB1 4LA

Quick apply

Refine Your Search

helpdesk jobs in samlesbury, lan

MSP Helpdesk & Projects Engineer (2nd/3rd Line)

IT Field & Helpdesk Technician

Helpdesk Manager

Facilities Reception / Telephone operator

IT Desktop Support

Helpdesk Manager

IT Technician

Helpdesk Coordinator

IT Support Engineer

IT Technician

FM Systems Support Officer

IT Manager

Desktop Support Technician

Business Support Assistant

Service Desk Manager

Hub Senior IT Technician – North

Technical Supervisor (Electrical)

IT & Telecoms Engineer Manager

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