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Volunteer Retail Assistant

Young Somerset
Taunton

Apply Now

Job details

Volunteer

Qualifications

Hospitality
Customer service
Level 2 Food Hygiene Certificate
Youth work
Mentoring
Food Hygiene Certificate
Level 3 Food Hygiene Certificate
Cash handling

Full job description

Job Description

Service: Business and Innovation

Job Title: Volunteer Retail Assistant

Reports To: Area Manager

Location: Bold & Brave Shops (Taunton and Bridgwater)

Main Purpose of Post:

To support with the day to day running of Bold and Brave shops; a youth retail enterprise, by:

Overseeing all aspects of shop operation; providing customer service, stock control, shop

displays and general shop cleaning.

Have the responsibility as a cash handler as part of opening and closing checks to cash up

the till at the end of each shift.

Ensure high standards are kept in terms health and safety, product standards and shop

cleanliness

Establishing strong relationships with young people, education and employment providers

local businesses and other key stakeholders to support the day to day running of the shop
and access opportunities for young people as producers or on work experience placement;

Supporting young people on work experience placements; providing mentoring, job

coaching and life skills training to support them to achieve positive outcomes.

Handle transactions on the till and support with online sales (e.g. website and Ebay sales)

Main Responsibilities and Duties:

Retail Operation:

Overseeing the day to day running of Bold and Brave shop, including opening and closing,

ensuring the premises are clean and stock sufficiently.

Help with stock management including unpacking deliveries, tagging and restocking

Support with shop displays and overall shop layout

Handle transactions in terms of operating the till and support with online sales (e.g. website

and Ebay)

Provide support to young people involved in the shop, acting as a positive role model

Assist in promotional events and pop-up shops when required.

Relationships

Building collaborative relationships with a wide range of suppliers, other young somerset

staff and young people involved with working in the shop

Other

Undertaken essential training for the role.

Attend regular training and development opportunities.

Contribute to best practice within the service.

Reporting of safeguarding concerns, following organisational processes.

Facts and Figures:

Young Somerset (YS) was established in 1997 (as Somerset Rural Youth Project) with a mission to
work with young people, encouraging them to take responsibility, supporting them to overcome
disadvantage, and to become actively involved in shaping the communities in which they live.

Our vision is a Somerset where young people feel a sense of belonging, a desire to contribute to
their communities and have a future that is not limited by poor access to opportunities and services.
This is delivered through three strands of work: Targeted Youth Work, Alternative Education
Provision and Enterprise; and Mental Health Support.

During the past year, Young Somerset’s LICBT services (Community Wellbeing and Educational
Mental Health Support) received more than 1800 requests for support, predominantly from young
people aged 11-17. Our Jigsaw Project, which supports young people who have had a recent
hospital admission for their mental health difficulties or low emotional wellbeing, delivers in the
region of 600 contacts a year and is aimed at reducing readmission to hospital using a youth-work
strengths-focused approach. Our Targeted Youth Service provides targeted youth work activities
and interventions to approximately 500 young people a year, a percentage of which are referrals
from Special Schools, Pupil Referral Units, the Police or social services.

Young Somerset deals with in excess of 200 safeguarding concerns a year, which is growing as the
organisation expands and diversifies.

Young Somerset employs 100+ members of staff and several volunteers; over half of which work in
direct support of high need young people and/or those with mild to moderate mental health needs.

The postholder will be expected to operate largely under own initiative, but supported by colleagues
in the Business and Innovation Service, who provide central support services to the wider
organisation and are based at both Bold and Brave and the café on a rota basis. It is expected that
the Café will be used by a wide range of partner organisation and other staff in Young Somerset to
run activities for young people.

The postholder will be based at either the Bold and Brave shop in Bridgwater or Taunton. They may
also be required to travel to other Young Somerset premises to attend meetings or training. They
may also be required to provide support at other Young Somerset enterprise venues, and to support
other organisational events as appropriate.

Additional Information

The postholder must be able to demonstrate commitment and enthusiasm towards Young
Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further.

An Enhanced DBS clearance is required as post holder will be working in close proximity to children.
This post is exempt from the Rehabilitation of Offenders Acts.

The postholder will be asked to work between the shops operating hours of Tuesday to Saturday
10am to 4:30pm.

Qualifications

Essential

5 grade C GCSEs or above (or equivalent), including English and Maths

Desirable

Level 3 Retail

Level 3 Food Hygiene

Level 2 Health and Safety

Level 2 First Aid

Relevant subject specific qualifications such as customer service or hospitality certificates.

Experience

Essential

Working in the retail sector

Work both as part of a team and self-directed

Supporting and / or mentoring young people

Use of business ICT and systems

Desirable

Working with young people with mild to moderate mental health issues, social anxiety or

isolation

Retail supervision or management, including stock control, customer service, product display

and promotions.

Marketing products or events

Required Competencies

Please read this section alongside the Young Somerset Competency Framework. This role requires
the competencies at the following levels:

1. Leading and Deciding
1.1 Deciding and initiating action Essential
1.2 Leading and supervising staff Essential

2. Supporting and Co-operating
2.1 Working with people Essential
2.2 Adhering to principles and values Essential

3. Interacting and Presenting
3.1 Relating and networking Essential
3.2 Persuading and influencing Desirable
3.3 Presenting and communicating Desirable

4. Analysing and Interpreting
4.1 Writing and reporting Desirable
4.2 Applying expertise and technology Desirable
4.3 Analysing Components Desirable

5. Creating and Conceptualising
5.1 Learning and researching Essential
5.2 Creating and innovating Desirable
5.3 Formulating strategies and concepts Less relevant

6. Organising and Executing
6.1 Planning and organising Essential
6.2 Developing results and meeting customer Essential
expectations
6.3 Following instructions and procedures Essential

7. Adapting and Coping
7.1 Adapting and responding to change Essential
7.2 Coping with pressures and setbacks Essential

8. Enterprising and Performing
8.1 Achieving personal work goals and objectives Essential
8.2 Entrepreneurial and commercial thinking Desirable

Apply Now

Refine Your Search

volunteer retail assistant jobs in sandford, som

Volunteer Retail Assistant

Online Sales Photographer Volunteer- Retail

Online Sales Photographer Volunteer (Homestore) - Retail

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Shop Volunteer (General Assistant - Penarth)

Shop Volunteer (Stock Assistant - Taunton)

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