3rd line support Work, Jobs in scotland (with Salaries)

Technical Support Assistant (F/T 37.5h)
Fitshop UK Limited —Glasgow
- £24,785 a year
- Full-time
- Customer service
- Communication skills
Quick apply
IT System Support User
Mowi ASA —Rosyth
- Microsoft Outlook
- Travel
- IT
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Operator/Pipeline Tech
Exolum —Inverness
- £37,640.56 a year
- Driving
- Communication skills
3d
Enforcement Immigration Officer
Home Office —Stranraer
- £32,110 - £33,073 a year
- Weekend availability
- Presentation skills
- Communication skills
- Annual leave
Site Operations Supervisor
Renewable Energy Systems Limited —Glasgow
- Full-time
- Remote
- Supervising experience
Service Desk Apprentice
Foreign, Commonwealth & Development Office —East Kilbride
- £29,500 a year
- Full-time
- Customer service
- DevOps
- Presentation skills
- Annual leave
7d
NOC Onsite Engineer
Boxxe Group —Edinburgh
- In-person
- Communication skills
Quality Advisor
M Group —Westhill
- Overtime
- Microsoft Office
- Quality control
- Travel
- Annual leave
- Employee assistance programme
6d
Strathisla Brand Home Supervisor
CHIVAS BROTHERS LTD —Keith
- Weekend availability
- Hospitality
- Microsoft Outlook
- Management
- Employee stock purchase plan
- Employee assistance programme
Quick apply
1d
Joiner
Sureserve —Aberdeen
- £18.50 an hour
- Carpentry
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Gas Trainer/Assessor
Sureserve —Glasgow
- £40,000 a year
- Maintenance
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Business Systems Analyst
Terumo Aortic —Inchinnan
- £45,000 - £50,000 a year
- Engineering
- No degree
- Communication skills
Quick apply
2d
Identity Technical Associate
M&G plc —Stirling
- Full-time
- Communication skills
- Annual leave
Senior Quality Engineer
Oceaneering —Rosyth
- Full-time
- Microsoft Office
- Continuous improvement
Gerneral Foreman
M Group —Edinburgh
- Travel
- Annual leave
- Employee assistance programme
1d
Project Manager
FNZ —Edinburgh
- Full-time
- Master's degree
- Bachelor's degree
- No degree
Motherwell Van Driver
NEXT —Motherwell
- £12.86 an hour
- Overtime
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
Site Engineer
M Group —Stirlingshire
- Overtime
- Travel
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
20h
Assistant Multi-Sport Coach
Enjoy East Lothian Ltd —Musselburgh
- £13.57 an hour
- Working with children
- First Aid Certification
- Communication skills
- Employee assistance programme
- Employee discount
13d

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Technical Support Assistant (F/T 37.5h)

Fitshop UK Limited -
Glasgow

Quick apply

Job details

Full-time
£24,785 a year

Qualifications

Driving Licence
Customer service
Communication skills

Full job description

Supporting the Technical Support team, you will ensure the customer journey is seamless and that customers are adequately assisted with any technical problems with their fitness equipment.

This role will ensure that all processes are followed and after-sales technical support queries, returns, installations and repairs are managed swiftly and professionally.

You will also support with team performance, maintaining team vision and inspire the Technical Support team.

Delivering a speedy turnaround on returns, especially 3rd party returns, technical queries, spare parts, repairs, installations and quality issues.

Key Responsibilities:

Support the management of returns, parts orders, repairs, diagnostics, installations and 3rd party claims
Use multiple channels to connect with our customers and resolve all enquiries, including but not limited to quotes for parts, repairs, and complaints using WMS and Exchequer
Support other members of the team with WMS and Exchequer training
Promptly establishing and resolving customer faults and other technical queries, through telephone calls, e-mails and online web-chat
Assisting returns, spare parts, diagnostics and technical builds to support the after sales experience
Maintaining high standards in the warehouse area dedicated to technical support, including diagnostics / workshop area, returns and parts
Continuously looking at the internal processes and procedures in order to drive efficiencies.
Support with day to day escalated and/or operational questions from the team especially on WMS and Exchequer
Collaborating swiftly and professionally with the installation team and 3rd party partners to enable the best customer experience
Be comfortable with Health & Safety and enforce as part of daily activities
Continuous personal improvement; constantly striving to grow and develop yourself and the team
Continuous personal and professional development in area of expertise and maintaining strong product and technical knowledge

Who you will work with:

Liaising with colleagues in other departments to ensure smooth after sales service, including the diagnostics and parts team. Collaborating with Retail, Sales, Warehousing & Logistics partners to speedily & proactively resolve issues.In this role you will be required to liaise with allocated customers and ensure a smooth after sales process, including for parts, repairs and installations.

You will need:

Experience in customer care
A knowledge of fitness equipment
An understanding of the health and safety requirement in line with technical area
Strong communication and collaboration skills due to working with external customers, 3rd party suppliers and internal teams
Ability to problem solve and effectively communicate action plan
To be able to plan and organise personal workload and support all members of the team

Advantages though not essential

A Full UK Driving licence
A forklift licence

If this sounds like the ideal role for you, we would love to hear from you! Click apply and send us your CV. We look forward to receiving your application!

Job Type: Full-time

Quick apply

Refine Your Search

3rd line support jobs in scotland

Technical Support Assistant (F/T 37.5h)

IT System Support User

Deskside Support Engineer (Edinburgh)

Operator/Pipeline Tech

Enforcement Immigration Officer

Site Operations Supervisor

Service Desk Apprentice

NOC Onsite Engineer

Quality Advisor

Strathisla Brand Home Supervisor

Joiner

Gas Trainer/Assessor

Business Systems Analyst

Identity Technical Associate

Senior Quality Engineer

Gerneral Foreman

Project Manager

Motherwell Van Driver

Site Engineer

Assistant Multi-Sport Coach

I want to receive the latest job alerts for 3rd line support in scotland

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