front office manager Work, Jobs in scotland (with Salaries)

Head of Guest Relations / Reception Manager
Carberry Tower Mansion House and Estate —Musselburgh
- From £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Front Office Administrator
The Torridon —Achnasheen
- Part-time
Quick apply
2d
Bench General Manager
Five Guys UK —Glasgow
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Employee assistance programme
- Employee discount
Assistant Manager
Five Guys UK —Glasgow
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Front Office Manager
IBIS —Edinburgh
- £34,374.60 a year
- Full-time
- Hotel
- Driving
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
6d
Assistant Front Office Manager
Doubletree by Hilton Edinburgh Airport —Newbridge
- Full-time
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Front of House
Apleona —Glasgow
- £25,437.75 a year
- Monday to Friday
- Customer service
- Communication skills
- Employee discount
Corporate Receptionist
Equans —Motherwell North
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
- Annual leave
- Employee assistance programme
Front Office Manager (Reception)
Mercure Livingston —Livingston
- £28,000 a year
- Full-time
- Bar
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
2d
Front Office Manager
The Hoxton —Edinburgh
- Weekend availability
- Patient monitoring
- Hotel
- Life insurance
Quick apply
Tour Leader (CEO) - Scotland
G Adventures —Scotland
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Assistant Front Office Manager
AC by Marriott Glasgow-Front Office/Reception —Glasgow
- Weekend availability
- Hotel
- Front desk
- Guest services
- Employee assistance programme
Quick apply
Front Office Manager
Radisson Hotel Group —Glasgow
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
1d
Assistant Front Office Manager
Mount Royal Hotel Edinburgh —Edinburgh
- £29,557 a year
- Full-time
- Customer service
- Hotel
- Hotel experience
Quick apply
Guest Service Manager
Eight Acres Hotel&Leisure Club —Elgin
- Hospitality
- Hotel
- Guest services
- Employee assistance programme
Quick apply
Reservations Manager
Meldrum House Country Hotel & Golf Course —Inverurie
- Full-time
- Hotel
- Driving
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
General Manager
BaxterStorey UK —Glasgow
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Front Desk Night Manager
Virgin Hotels —Edinburgh
- Full-time
- English
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
5d
Front Office Night Supervisor
The Balmoral —Edinburgh
- £27,000 - £32,000 a year
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Operations Manager
Carnoustie Golf Hotel & Spa —Carnoustie
- £42,000 a year
- Full-time
- Hospitality
- Hotel
- Leadership
6h

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front office manager jobs near scotland

Head of Guest Relations / Reception Manager

Carberry Tower Mansion House and Estate -
Musselburgh

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Hospitality
Management
Operations management
Multilingual
Customer service
Front desk
Guest services
Phone etiquette
Leadership
Communication skills
Hotel experience

Full job description

Job Overview

We are seeking a professional, guest-focused, and highly organised Head of Guest Relations / Reception Manager to lead the front-of-house operation at Carberry Tower. This role is responsible for delivering an exceptional guest experience from arrival to departure while managing and developing a reception and guest services team of 6 staff members.

The successful candidate will be passionate about hospitality, thrive in a luxury venue environment, and possess strong leadership, communication, and operational management skills. This position plays a key role in ensuring seamless day-to-day front desk operations, maintaining high service standards, and creating memorable experiences for hotel, wedding, conference, and event guests.

Key ResponsibilitiesGuest Experience & Service Excellence

Deliver outstanding customer service and ensure every guest receives a warm, professional, and personalised experience.
Handle VIP arrivals, special requests, guest feedback, and complaint resolution promptly and effectively.
Maintain exceptional front-of-house presentation and service standards at all times.
Ensure smooth guest check-in and check-out procedures while maximising guest satisfaction.
Build strong relationships with repeat guests, corporate clients, wedding parties, and event organisers.

Team Leadership & Management

Lead, motivate, and supervise a team of 6 reception and guest relations staff.
Manage staff rotas, holiday planning, shift allocation, and daily task delegation.
Conduct onboarding, training, coaching, and performance reviews to maintain high team performance.
Foster a positive, professional, and collaborative working environment.
Support recruitment and retention of front office team members.

Operations & Administration

Oversee daily reception operations, reservations support, and front office administration.
Ensure accurate handling of bookings, billing, cash management, and reporting procedures.
Monitor occupancy levels, guest requests, and operational priorities to ensure smooth service delivery.
Coordinate closely with housekeeping, events, food & beverage, and maintenance teams.
Maintain compliance with health & safety procedures, company policies, and GDPR standards.

Sales & Revenue Support

Upsell rooms, packages, and hotel services where appropriate.
Assist with group bookings, weddings, conferences, and event guest coordination.
Support management with reporting, forecasting, and service improvement initiatives.

Requirements

Previous experience in a Reception Manager, Front Office Manager, or Guest Relations leadership role within hospitality.
Strong leadership experience managing and developing teams.
Excellent communication and interpersonal skills.
Ability to remain calm and professional in a fast-paced environment.
Strong organisational and problem-solving abilities.
Experience using hotel booking or PMS systems preferred.
Flexible approach to working hours, including evenings and weekends when required.
High standards of professionalism, presentation, and attention to detail.

Desirable

Experience within a luxury hotel, wedding venue, or events-focused property.
Knowledge of hospitality revenue management and guest satisfaction systems.
First aid or hospitality-related qualifications beneficial.

What We Offer

Competitive salary
Career progression opportunities
Staff discounts and benefits
Supportive management team
Opportunity to work within a prestigious hospitality venue
Training and development opportunities

Ideal Candidate

You will be a confident and approachable hospitality professional who leads by example and takes pride in delivering exceptional guest experiences. You will have the ability to inspire your team, manage operations efficiently, and ensure every visitor to Carberry Tower receives first-class service.

Pay: From £30,000.00 per year

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

Musselburgh EH21 8PY: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

What PMS systems have you previously used ?

Experience:

Reception: 3 years (preferred)
Management: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

front office manager jobs in scotland

Head of Guest Relations / Reception Manager

Front Office Administrator

Bench General Manager

Assistant Manager

Front Office Manager

Assistant Front Office Manager

Front of House

Corporate Receptionist

Front Office Manager (Reception)

Front Office Manager

Tour Leader (CEO) - Scotland

Assistant Front Office Manager

Front Office Manager

Assistant Front Office Manager

Guest Service Manager

Reservations Manager

General Manager

Front Desk Night Manager

Front Office Night Supervisor

Operations Manager

I want to receive the latest job alerts for front office manager in scotland

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