Product support specialist institutions Work, Jobs in Scotland (with Salaries)

Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
Head of Resilience Emerging Risks and Innovations
Barclays —Glasgow
- Analysis skills
- Agile
8d
Onsite IT Support Specialist
Avaloq —Edinburgh
- Full-time
- Windows
- Organisational skills
- SharePoint
Quick apply
Security and Fraud Technology Specialist
NCR Atleos —Dundee
- £64,000 - £80,000 a year
- Hybrid work
- Computer Science
- Engineering
- Communication skills
- Employee assistance programme
Quick apply
Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Presentation skills
Graduate Design Test Engineer - Product & Device
NCR Atleos —Dundee
- Engineering
- Analysis skills
- Communication skills
Quick apply
Senior Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Social media management
English Linguist and Localization Specialist
Avaloq —Edinburgh
- Full-time
- Hybrid work
- Spanish
- English
- No degree
Quick apply
Manager, Investment Management Reporting
Deloitte —Glasgow
- Hybrid work
- Communication skills
- Tax experience
Engineering Manager
Jabil Circuit —Coatbridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Regional Senior Director - Scotland
British Business Bank —Glasgow
- Monday to Friday
- Hybrid work
- Leadership
- Annual leave
- Employee discount
Quick apply
5d
AI Business Analyst - Glasgow/Edinburgh
Capco —Glasgow
- Full-time
- Hybrid work
- Azure
- DevOps
- Analysis skills
- Annual leave
- Life insurance
Quick apply
Technology Talent Sourcer
Capco —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Annual leave
- Life insurance
Quick apply
HR Digital Senior Manager
Wood Mackenzie Limited —Edinburgh
- Management
- Human resources
Quick apply
Director of Software Engineering - Executive Director
JPMorganChase —Glasgow
- Full-time
- System design
- AWS
- Analysis skills

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product support specialist institutions jobs near scotland

Product Support Specialist - Institutions

Opus 2 -
Edinburgh

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Company pension
Company events
Employee assistance programme
Paid volunteer time

Qualifications

Software deployment
Bash (Unix shell)
Product management
Python

Full job description

As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams.

This role bridges client enablement and internal accountability. You’ll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you’ll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use.

What you'll be doing

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.

Requirements

What we're looking for in you

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.
This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations.

Benefits

Working for Opus 2

Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:

Contributory pension plan.
26 days annual holidays, flexible working, and length of service entitlement.
Health Insurance.
Loyalty Share Scheme.
Enhanced Maternity and Paternity.
Employee Assistance Programme.
Electric Vehicle Salary Sacrifice.
Cycle to Work Scheme.
Calm and Mindfulness sessions.
A day of leave to volunteer for charity or dependent cover.
Accessible and modern office space and regular company social events.

Quick apply

Refine Your Search

product support specialist institutions jobs in scotland

Product Support Specialist - Institutions

Head of Resilience Emerging Risks and Innovations

Onsite IT Support Specialist

Security and Fraud Technology Specialist

Marketing Specialist

Graduate Design Test Engineer - Product & Device

Senior Marketing Specialist

English Linguist and Localization Specialist

Manager, Investment Management Reporting

Engineering Manager

Regional Senior Director - Scotland

AI Business Analyst - Glasgow/Edinburgh

Technology Talent Sourcer

HR Digital Senior Manager

Director of Software Engineering - Executive Director

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